Founder of business consulting firm.
Consult with clients on process improvement efforts such as scaling their business, operational/budgetary efficiencies, strategic direction, business operations, technology effectiveness, executive coaching/development.

Collaborated on mission-critical projects. Strategy, market research, trend analysis, product dev, process improvement, PM, analytics, marketing, cybersecurity.

Executive leadership, facilitating the CEO in the overall management while assuming all responsibilities in the CEO’s absence. Led strategic initiatives, built robust business plans, and attended Board-level meetings to report on assigned areas of responsibilities. Established and maintained a productive organizational culture, training, designed and implemented BCP, DR, physical and cybersecurity risks, improve efficiency, process improvements.

Oversaw and managed all IT infrastructure. Vendor management, DR, BCP, cybersecurity, efficiency of technology infrastructure, managed the integrity, security, and functionality of all services to ensure optimal uptime and continuity. Oversaw, improved, and maintained electronic services. Knowledge leader throughout organization on legacy systems, new electronic services and systems, innovation, and training staff on providing support to over 11,000 customers for all digital services.

Managed and maintained all technology. Responsible for supporting all electronic services to over 11,000 customers, training and development of staff, established and maintained greater security controls, drove policy and procedure development efforts, created user manuals for critical processes, handled all servicing for hardware, software, and patch management across four locations.