Functional Skills
Software Skills
Sector Experience
Languages
Experience
• Built 2 core international supplier relationships valued at annual sales of USD +4M
• Drove internal digitalization strategy minimizing operating cost activities by 40% in value
• Established global buyer and local supplier sourcing strategies, end-to-end journey crafting, sponsorship packaging, event KPIs and ROI considerations, stakeholder management, content and thought leadership offerings
• Institutionalized basic office processes and Relationship Management function, including restructuring of core leadership and RM teams, hiring of requisite functions, aligning inter/intra-office SLAs to improve efficiency
• Reported quarterly to the Board of Directors and established strategy and stretch targets for the year
• Established measurement discipline and transparency on financial productivity, office performance and the link between budgets and the path to goal achievement;
• Built localized functions to increase independence from head office, minimize leveraged risks, and increase co development and collaboration amongst global offices
• Development and roll-out of year-long Leadership Program for Senior and High Potential leaders across global offices
• Co-led the 5 year group-wide strategy development, including roll-out and metric tracking for all unit heads
• Led the consumer-facing digital transformation for a leading bank in the region through its commercial channels (website, social media, internet, and mobile banking); including Sitecore CMS process and management (USD +3M)
• Facilitated data integration and centralization through change management principles across different departments, agencies, and sources to increase transparency across KPIs and success rates of all digital channels
• Managed UX/CX team on mobile uplift of 2 key banking apps: +20% YoY digital adoption and global market growth
• Designed and built client's Mobile Payments' arm with greenfield infrastructure for digital marketing
• Created a regional landmark Customer Experience (CX) event for a Saudi based client for +500 C-level members
• Built internal Risk & Compliance division for client activity in the region; developed governance structure, training & awareness for leadership and office functions; led diverse team with syndication amongst local and global leadership
• Led the agile development, integration, and roll-out of two iOS applications (USD +1.5M investment) for internal and client team use for 500+ users in 7 offices and 6 countries; sprint planning and continuous product renewal
• Managed global partnerships aligned across Finance, Communications and Client Development functions
• Captured USD +80m procurement savings & developed network sourcing strategy for a leading GCC telecom provider
• Restructured the collections, risk & data departments to recover a USD +175M leakage for a leading GCC bank
• Developed a Corporate Academy for a leading Retail & Entertainment Conglomerate catering to +40k employees
• Designed a national transportation strategy for public sector providing mobility solutions to ~10M individuals
· Set the 3-year strategy, regulatory architecture & developed C-suite incentive scheme for a leading telecom operator
· Built a non-profit incubator for Science & Technology entrepreneurs in the GCC