Functional Skills
Leadership Development
Innovation Management
Customer Relationship Management
Content Strategy
PMO Transformation
Project Management
Proposal Writing
Marketing Strategy
Software Skills
Jira
Microsoft Office
SEO
Sector Experience
Healthcare
Social & Public Sector
Experience
Self-employed
Other
Parenting & Personal Development
4/2024 - 10/2024
• Spent quality 1
● 1 time with my child, navigating the sights and scenes of Chicago, Lisbon, and Florence as she entered toddlerhood
• Transitioned my child to full-time 'school' over a period of 6 months
• Coordinated informational interviews with 15+ professionals to learn about their career paths and to further inform mine
• Built and honed skills that have long been of interest: SEO, blogging, and contract consulting
● 1 time with my child, navigating the sights and scenes of Chicago, Lisbon, and Florence as she entered toddlerhood
• Transitioned my child to full-time 'school' over a period of 6 months
• Coordinated informational interviews with 15+ professionals to learn about their career paths and to further inform mine
• Built and honed skills that have long been of interest: SEO, blogging, and contract consulting
Socially Determined (SD)
Start-Up
Director, Growth & Customer Insights
8/2020 - 11/2023
• Led company-wide Insights function, building structure and clear messaging around SD's offerings from the ground up
• Developed thought leadership and growth enablement collateral that enhanced GTM strategy execution
• Trained and onboarded new employees on Social Risk Intelligence™, SocialScape® and how to tell the SD story
• Oversaw Public Relations and Marketing contractors on key content: paid media, bylines, press releases
• Advanced 3 key client partnerships (maintained from prior role) given strong client relationships in place Aug. 2020-Nov. 2023 Senior Manager, Customer Success Remote
• Led 8+ health system and payor clients to develop their pop. health, outcomes improvement, and health equity strategies
• Leveraged SD's SocialScape® product to support clients in identifying communities and individuals for intervention
• Presented findings to C-Suite client executives in digestible, actionable formats
• Built and managed processes to support Customer Success Managers
• Developed thought leadership and growth enablement collateral that enhanced GTM strategy execution
• Trained and onboarded new employees on Social Risk Intelligence™, SocialScape® and how to tell the SD story
• Oversaw Public Relations and Marketing contractors on key content: paid media, bylines, press releases
• Advanced 3 key client partnerships (maintained from prior role) given strong client relationships in place Aug. 2020-Nov. 2023 Senior Manager, Customer Success Remote
• Led 8+ health system and payor clients to develop their pop. health, outcomes improvement, and health equity strategies
• Leveraged SD's SocialScape® product to support clients in identifying communities and individuals for intervention
• Presented findings to C-Suite client executives in digestible, actionable formats
• Built and managed processes to support Customer Success Managers
Kaufman, Hall & Associates
Management Consulting
Senior Managing Consultant, Healthcare Strategy Practice
6/2017 - 8/2020
• Led client meetings and discussions with C-Suite executives to advance health systems' strategic objectives
• Managed 5+ engagements at any given time and developed quality client deliverables by scheduled deadlines
• Conducted in-depth analyses and presented findings to drive prioritization of clients' strategic initiatives
• Managed 5+ engagements at any given time and developed quality client deliverables by scheduled deadlines
• Conducted in-depth analyses and presented findings to drive prioritization of clients' strategic initiatives
Meridian Health Plan (MHP)
Operations
Graduate Intern, Policy & Operations
5/2016 - 8/2016
Developed a process to enable MHP-affiliated providers to self-audit annual Medicaid payment rates
Illinois Department of Health and Human Services
Other
Program Specialist, Health and Human Services Innovation
8/2015 - 12/2015
• Liaised between the HHSi2 Director, partner agencies, and vendors to support efficient software vendor selection
• Researched policies and programs to guide HHSi2's long-term success
• Researched policies and programs to guide HHSi2's long-term success
State of Iliinois
Other
Dunn Fellow, Environment & Public Safety
8/2014 - 7/2015
Analyzed bills, drafted policy memos, and presented findings to illustrate impact of proposed legislation to senior staff
Morningstar
Product Management / Strategy
Product Consultant, Advisor Software
7/2013 - 7/2014
• Resolved 50-70 product usage inquiries daily to help clients effectively use the Advisor Software
• Collaborated with the technical team to identify product improvement opportunities and enhance clients' experience
• Trained new employees on client service best practices and use of the Advisor Software products
• Collaborated with the technical team to identify product improvement opportunities and enhance clients' experience
• Trained new employees on client service best practices and use of the Advisor Software products