Functional Skills

Strategic Planning
Customer Service
Project Management
Digital Transformation
Risk Management
Operations Management
Finance Transformation
Innovation Management
Communications
Leadership Development
Sales and Operations Planning (S&OP)
Financial Planning & Analysis (FP&A)
Change Management / Org Design
Business Unit Strategy
Business Process Outsourcing

Certifications

AWS Certified Cloud Practitioner

Sector Experience

Financial Services
Healthcare
Retail
Social & Public Sector
Technology
Big 4 Accounting
Top Consulting Firms

Experience

Strategy& Management Consulting
Engagement Manager
10/2022 - 10/2024
Lead teams of 4+ consultants in identifying business strategy, innovation, and digital transformation solutions to global clients, engrained in data-driven financial analysis and pragmatic implementations.
• Revenue & Cost Improvement: Identified ~$150M in annualized benefits within 6 weeks for a global SaaS company, improving revenue and reducing costs over 5 years. Partnered with CFO, CRO, and board of directors to develop a results-driven roadmap.
• Project Management: Crafted a sourcing strategy and future state design for a global business services center at a pharmaceutical company, achieving ~$60M annual savings. Led a 12-week engagement, interfacing with the lead VP and stakeholders in Europe and Asia, and presented to the CFO, CIO, and board; secured a 12-week extension.
• Process Implementation: Created operations playbooks, revised processes, and KPIs for App Dev, Infrastructure, Architecture, and Operations IT teams to work with a global business services center in India

Accenture Strategy Management Consulting
Manager
7/2021 - 10/2022
Led teams of 3+ consultants in working with clients to drive greater growth and operational improvements.
• Digital Transformation: Created an operating model, organizational design, and roadmap for IT and HR during a Workday transformation at a mid-size regional hospital provider in a 12-week engagement. Coordinated daily with the lead client VP and worked with the CHRO and CIO on implementation and risk mitigation strategies.
• Scaling Operations: Developed a business case to save a global investment bank ~15% in HR operating costs, redirecting savings to automation and process improvements. Partnered with CHRO, IT, and Finance leadership on implementation and a 12-week roadmap.
• Project Management: Led a cost-reduction assessment, operating model, and organization design for an HR function at a leading insurance payer.

Deloitte Management Consulting
Senior Consultant, Strategy Consulting
8/2016 - 7/2021
Led teams of 3+ consultants to achieve business outcomes and continued growth with strategy, AI, data, and analytics solutions.

Deloitte Management Consulting
Consultant, Strategy & Operations Consulting
1/2016 - 1/2019
Team member developing operations frameworks and KPIs to build and innovate programs.
• Project Management: Advised the Chief Risk Officer and Chief Strategy Officer on the enterprise risk management (ERM) program. Developed frameworks, tools, KPIs, and executive briefing materials for board meetings over 3 years. Created communication, change management, and leadership engagement plans, establishing an executive operating system and business rhythm for the ERM program.
• Process Implementation: Identified and updated gaps in ~25 ERM processes to align with best practices and enhance collaboration with IT, Finance, Operations, and HR teams. Developed and executed a change management plan over 12 weeks.

U.S. Department of State Operations
Analyst, Executive Support
2/2015 - 7/2016
Contractor produced briefing materials and support to Undersecretary of Civilian Security, Democracy and Human Rights.
• Project Management: Briefed and developed products for senior leadership on Middle East economic growth, migration, and human rights issues.

Aon Hewitt Customer Service
Associate, Customer Service
4/2011 - 5/2013
Associate providing benefits administration support to Fortune-500 clients on healthcare, pension, and 401(k) benefits.
• Project Management: Advised 60+ team members as a subject matter expert on healthcare, pension, and 401(k) plans.