Enabled clients including Salesloft and Replenium improve the success of their strategic initiatives by 73%, shrink their PMO setup duration by 2x, and get their PMOs duly recognized by their CxOs
• Coached PMO leaders and executives at globally recognized organizations including Groupon, Pearson Education & NFL conquer their biggest challenges in meeting strategic goals, achieving operational efficiency, and delivering project value
• Conducted PM audits and assessments for firms like Fortna and ITCON to create & implement sound PMO roadmaps
• Developed PM processes, tools & templates to accelerate adoption of PMO standards at brands including Hershey
• Led PPM/PM tool implementation (including configuration) for clients like Johnson & Johnson and Harbor Capital
• Developed & delivered customized PM training for cross-functional teams at companies like FINCA, Greystar & Architech
• Authored and [in]structed three (3) courses on LinkedIn Learning:

• Introduced project management and a PMO setup for the Flight Centre Canada Digital team to introduce standardization, consistency, predictability and efficiency to the team of 10 and its corresponding stakeholders
• Led formulation of a project prioritization framework and helped assess the priority of 20+ initiatives for the 2018 fiscal year
• Developed the software development lifecycle (SDLC) framework, portfolio roadmap and a detailed resource management plan according to the project prioritization, the team's current state challenges and its future state needs
• Ideated the concept of an innovation hub – it's vision, goals, team, cadence – backed on the calling of Flight Centre Canada's President to accelerate its digital transformation
• Developed dashboards to provide visibility of the team's accomplishments and challenges to executive leadership
• Managed key initiatives including projects to optimize the booking flow for the website and optimize its usability
• Managed

• Streamlined operations and setup an internal accountability, communication and reporting structure to ensure the proper functioning of a globally distributed virtual team
• Coached and supported all team members with their success within the company
• Managed the hiring process of team and worked directly with them for their on-boarding and goal setting
• Led "sprints" to address issues preventing the company from growth, including technology/system upgrades (e.g. CRM, internal communications, phone) and process changes (e.g. financial model, lead generation, customer service)
• Provided day-to-day leadership on all operational aspects of the company related to results, people, process, & tools

• Spearheaded a high-visibility $3.5M+ regulatory initiative for the #1 strategic program at SDM to integrate its pharmacy dispensing application with the province of Saskatchewan's (SK) drug information system and comply with its eHealth standards
• Successfully navigated cross-program dependencies and constraints in a dynamic environment across all phases of the system development lifecycle (SDLC) to deliver complex application integration and accomplish mission critical conformance from SK
• Provided leadership and served as a single point of contact for the entire release team (50+ onsite and offshore resources) with over 8 working streams from both Business and Technology across multiple vendors
• Monitored project status, risks/issues, budget/resource forecasts, and shepherded execution of 200+ change requests

• Defined long-term product strategy in conjunction with startup's launch and growth vision
• Translated product strategy into iterative execution from conception to prototype to launch
• Planned and executed customer development to solicit feedback and translate it into UX/UI and other product features
• Researched competition and customer response to gauge product placement in the market
• Prioritized features and monetization strategies on product roadmap
• Devised marketing channels and facilitated creation of copy for customer reach-out
• Participated as guest speaker on CBC's Metro Morning radio show and Canadian Immigrant's trade fair
• Featured as cover story for the Canadian Immigrant magazine and mentioned in The Huffington Post
• Advised by MaRS (Toronto-based startup incubator) and Google NEXT (#1 startup pre-acceleration program in the world)

• Managed a $1M+ business intelligence initiative for ATM Channel data consolidation via the creation of a common data platform to improve quality of data reporting and analytics and serve as a foundation for future reporting needs
• Guided team through System Development Lifecycle (SDLC) and on-time delivery of Planning phase deliverables
• Served as liaison between matrix organizations and stakeholders (IT/Business Leads) and established relationships with third-party vendors
• Enjoyed confidence of key stakeholders through crisp reporting, timely escalations and effective communication

• Client: Express Scripts Canada (ESC) - Served as a delivery manager for an 8-month initiative to lead the $1M+ transformation of an end-to-end medical claims management application for ESC (a Fortune 50 healthcare company) to increase market share and foster revenue growth
• Helmed crucial "recovery phase" of the project to ensure timely delivery of 800 defects within 2.5 months
• Created delivery plan for recovery and steered team through tight coordination and meticulous execution
• Improved team morale and forged strong collaboration between onsite and offshore teams
• Recovered code quality and surpassed benchmarks through revamping and standardizing coding best practices
• Established metrics-based reporting to objectively gauge status and progress of the project
• Managed on-time and on-budget launch of the application through development, regression testing, User Acceptance Testing (UAT), production, and production support phases
• Instituted and sustained strong collab

• Client: WellPoint - Served as program manager and budget administrator for a $23M CTO-driven program to transform core capabilities for WellPoint's IT organization within 1 year; the capabilities included incorporating new governing processes, introducing web services to improve IT response to business agility, and overhauling technology platform such as the enterprise service bus (ESB) to position IT for business growth
• Headed 4 projects and 8+ sub-projects within the program while overseeing a team of 15+ resources (including project managers, architects and tech leads)
• Developed project charters, partnered with enterprise governance for initiative funding, and led projects through all phases, from project initiation, through planning, implementation and close-out
• Managed conflicting stakeholder expectations and communicated overall program status, progress, risks/issues and their corresponding mitigation/resolution strategies to senior leadership on a weekly basis
• Main

• Conducted gap analysis on a military agency's existing internal website, offered recommendations, and redesigned website to improve both branding and central availability of information
• Led UAT and participated in overall quality assurance, including preparation and execution of test cases, and working with developers to facilitate issue resolution for the integration of a telco client's billing and provisioning systems
• Designed presentations for sales pitches and business development for BearingPoint
• Critical component in creation of alliance with a partner to increase market growth opportunities for BearingPoint, expanding its portfolio of business solutions and providing another resource to its 17,000 professionals

• Led overall project management activities for a media & entertainment client, including: compiling time estimates and resource schedules, managing client and offshore resources, and presiding over resolution of 85% corrupted online orders
• Managed a search engine optimization (SEO) initiative for a client by analyzing competition, identifying relevant keywords, and redesigning website to attract higher search engine rankings
• Conducted architecture review of the B2B eCommerce platform for a client by performing analyses on system setup and coding best practices to meet performance efficiency targets
• Developed key workflow and shopping cart components, and managed requirements with business owners to improve user experience for a B2C eCommerce system geared to revamp up to 75% of a global clothing retailer's online business
• Recognized for "Best New Employee (2004)" and "Most Innovative Consultant (2005)" awards