Functional Skills

Customer Service
Good Manufacturing Practice (GMP)
Sales and Operations Planning (S&OP)
Marketing Analytics
Innovation Management
Leadership Development
Forecasting / Projections
Crisis Management
Product Data Management
Business Analysis

Software Skills

Microsoft PowerPoint
Microsoft Word
Adobe Photoshop
Shopify
Microsoft Excel
Adobe InDesign
Adobe Illustrator
MacOS
Monday
Airtable
Dropbox
Google Docs
Google Sheets

Sector Experience

Business Services
Manufacturing
Transportation & Logistics

Experience

GAP Inc. | Gap International Sourcing Limited Product Management / Strategy
Merchandising Manager (B2B - GPS Apparel)
5/2021 - 6/2024
Brands: Delta Airlines, UPS, GPS Apparel
• Worked closely with SVP Head of Gap Global Sourcing, VP Gap Global Sourcing, Director Gap Global Sourcing
• Initial member dedicated to the new B2B business enterprise setup within Gap Inc – GPS Apparel.
• Championed sourcing support, and end to end product development and execution for GPS Apparel customers
• Worked closely with internal Gap partners and external vendor partners to navigate through project requirements, briefs, challenges and helped to mitigate and manage potential risks
• Delivered diligently and effectively against B2B roadmaps and projects
• Managed product development process (P2M) in a timely manner (development sampling, initial costing, negotiation/production & capacity planning, risk assessment to meet original design intent & aesthetics while meeting uniform/commercially acceptable quality standards), vendor evaluation and allocation, aggregated costing and over all capacity planning across various geographies

The Avant Guard Limited Product Management / Strategy
Project Manager
6/2020 - 3/2021
• Worked with founder and director (Ms. Faiza Seth) in new enterprise that developed and sold reusable fabric face coverings using Aerosilver fabric with antiviral and antibacterial properties
• Planned, executed, managed company projects from ideation through to completion
• Helped to co-ordinate staff and resources, source for external solutions and materials
• Managing progress and adapting work to meet both solid and moving targets
• Oversee and owned execution for product development and production
• Identified and solved problems, anticipated pitfalls, find workable solutions, implement ways to improve and avoid for future
• Launched, managed, and monitored online sales and inventory through Shopify
• Facilitated in setup of third-party fulfilment center partnership, coordinate and trouble shoot order issues with fulfillment partner
• Managed B2C customer relations, vendor and supplier relations
• Co-ordinate launch campaigns, VIP packages, gifting and product photoshoot

SHANGHAI IEA TEXTILES CO., LTD. Design
Head Designer, Customer Support
4/2012 - 5/2019
• Lead and deliver presentations, close projects, win tenders
• Oversee projects from initial design to manufacturing and onsite installation
• Liaise with customers from a variety of different sectors: full and select service hotels, luxury retailers, F&B groups and their franchises, supermarkets and hypermarkets
• Study global trends and innovation, translates relevance to lifestyle, apparel and our customer's core business
• Manage customer relations and bridge information gaps
• Assist and navigate through design and production challenges, manage expectations
• Determine fabric direction, select fabrics for sampling and bulk production
• Review fabric and garment test reports
• Advisory and consultation role for projects using third party designs
• Align deliverables to customer expectations while adhering to agreed timeline and
budgets
• Meet customer needs while achieving company goals and project company interests

Cintas Hong Kong Limited Design
Design Consultant
9/2008 - 11/2010
Brands: Starwood Hotels & Resort (Westin, Sheraton, W) Intercontinental Hotel Group, Melco Crown Entertainment Limited (City of Dreams), Las Vegas Sands Corporation (Marina Bay Sands), Galaxy Entertainment Group (Galaxy, Starworld) Duty Free Galleria, Dragon King Restaurant Group
• Work with GM's and senior management of various global lodging groups to develop uniform programs for new properties in Asia
• Design all uniforms to be used on property, render and present collections
• Review and monitor samples to maintain integrity of original designs
• On-going development of Fabric/Silhouette library and internship program
• Work with sales partners to devise best strategy for managing customer expectations and providing excellent customer service

ESQUEL ENTERPRISES LIMITED Product Management / Strategy
Merchandising Executive
10/2006 - 8/2008
Brands: Giordano International Ltd, Charles Jourdan (Asia), E.Land Group, Basic House, LG Fashion, Lotte Mart, Emart, Zishen
• Work closely with Buyers, Designers and Brand Directors on seasonal men and women's cotton developments from initial ideas to completion of proto-samples before bulk (60% Woven/40% Knit)
• Identify market trends and present color, material and style trends from Esquel proprietary corporate developments relevant to customer
• Prepare showrooms for presentations and meetings
• Support sales team with new developments in the industry (business updates, technical fabric information, competitor announcements)
• Source for products and materials to initiate development specific to Asian market
• Work with factory, mill and graphic department to develop CADS, handlooms, trial weaves, sample yardages, and garment proto-types
• Assist training new merchandisers that have joined the team