recognized leader of surgical instrument and device repair solutions for hospitals and surgery centers throughout the U.S.
● ¨ Responsible for managing 70+ employees and over $15MM in annual revenue ¨ Conceptualize and deliver strategic market approach ¨ Forecast annual pipeline growth and delegate quota to field representatives ¨ Optimize the use of resources to maintain a profitable margin ¨ Create individual career development plans and guide execution through skill-gap analysis and specialized training ¨ Perform audits and evaluations at hospitals to improve processes and mitigate risks ¨ Provide comprehensive solutions to hospitals and IDNs for preventative maintenance of surgical equipment ¨ Incentivize employees through step-progressions and variable compensation bonus programs ¨ Collaborate with Senior Leadership Team on future-state projects ¨ Respond to Customer challenges and complaints with satisfactory solutions that retain business ¨ Present at Customer meetings and busi

surgical instrumentation and containers in addition to providing innovative products in the areas of Power Systems, Closure Technologies, and neurosurgery.
● ¨ Work with technicians to coordinate the scheduling of repair work at hospitals to maximize their productivity ¨ Manage and ensure Mobile Repair Technicians receive all necessary trainings, maximizing consistency in service delivery ¨ In conjunction with Regional Sales Director, drive incremental revenue through development of maintenance programs for customers ¨ Identify, develop and report monthly KPI's related to meeting customer expectations, technician productivity, revenue growth and other identified KPI to support operational execution ¨ Manage field-based repair technicians' budget ¨ Recruit and hire mobile repair technicians ¨ Develop productivity improvements and tracks performance of employees ¨ Determine organizational objectives, interpret company policy, and delegate assignments to appropriate individuals as requir

recognized leader of surgical instrument and device repair solutions for hospitals and surgery centers throughout the U.S.
● ¨ Discover potential risks and provide satisfactory solutions to issues with surgical instrumentation ¨ Build and maintain a monthly service schedule for multiple facilities ¨ Provide comprehensive reporting to validate work performed on a regular cadence ¨ Supervise multiple Repair Technicians, providing performance management, training, and career progression ¨ Refurbish, repair, and modify instrumentation to specific Surgeon requirements and manufacturer specifications ¨ Maintain a mobile repair truck and stay current with DOT regulations ¨ Identify new opportunities within existing accounts and collaborate with colleagues to capture additional revenue ¨ Stay up to date on industry knowledge and repair techniques ¨ Obtain and remain current with CCSVP industry-specific certification
EXPERIENCE Cont.

Metro Detroit,
● I & Greenville, SC Master Technician & Lab Manager 2003 – 2010
InstruMedics was one of the first repair companies in the industry started by an elite group of senior technicians with a proven reputation for the highest level of quality repair.
● ¨ Operate successful in-site lab for major health systems ¨ Perform trial evaluations to demonstrate quality of repairs and process ¨ Create and maintain monthly repair schedules of surgical instrument trays ¨ Maintain consistent customer satisfaction and ensure profitability ¨ Host quarterly business reviews for major health systems ¨ Facilitate and maintain preventative maintenance programs for surgical instruments and equipment ¨ Design quarterly goals to generate internal revenue growth ¨ Conduct apprenticeship program to formally train and mentor new technicians