Functional Skills

Project Management
Business Planning
Process Design / Re-engineering
Supply Chain Management
Program Management
Agile Software Development
Business Process Outsourcing
Communications
Performance Management
Procurement
Service Delivery
Software Development
Strategic Planning
Vendor Management

Software Skills

Salesforce
Microsoft Word
Microsoft Excel
Microsoft Visio
Microsoft Project
Jira
Netsuite
Microsoft PowerPoint
Azure
Outlook
Configuration management

Certifications

CCNACisco Certified Network Associate
ITILIT Infrastructure Library Certified
PMI-ACPPMI Agile Certified Practitioner
PMPProject Management Professional

Sector Experience

Business Services
Healthcare
Social & Public Sector
Technology
Telecom

Languages

English
Arabic
French

Experience

Gigster Inc. Customer Service
Customer Success / Engagement Manager
10/2021 - 5/2022
• Fostered cross-functional partnerships, optimizing procurement processes and vendor management.
• Aligned procurement with long-term goals, identifying emerging technologies for future product development.
• Achieved substantial cost savings through strategic sourcing and contract negotiations. Facilitated seamless adoption of
cloud solutions, boosting product competitiveness.
• Drove strategic initiatives in global operations, aligning procurement with long-term business goals. Identified emerging
technologies to support future product development.
• Spearheaded strategic initiatives in global operations, aligning procurement with long-term business goals and identifying
emerging technologies for future product development.

Crossover for Work Operations
Manager, Global Proc. & Vendor Management
12/2017 - 6/2021
Managing the global procurement and vendor management of a leading SaaS company, based out of Ontario/Canada

Viavi Solutions Information Technology
Senior Program Manager
4/2014 - 6/2017
Senior Program manager and the acting lead of the professional services team based out of Dubai, Untied Arab Emirates

Viavi Solutions Information Technology
Program Manager
8/2010 - 3/2014
Local program manager delivering a large scale program to one of the main Telco operators in the Middle East (STC), based out of Riyadh, Saudi Arabia

Orange Business Services Information Technology
Senior Project Manager / PMO Co-Founder
8/2008 - 7/2010
Senior project manager and founding member of Orange Project Management Office, delivering a wide range of network infrastructure projects

Orange Business Services Information Technology
Head of Global Process Implementation
1/2006 - 7/2008
Leading the global process implementation team, focusing on reinforcing delivery practice and process improvements

SITA-Equant Information Technology
Change and Release Manager
12/2003 - 12/2005
Change and release manager and responsible for customer network changes, hosted on Equant's netwrok