Operations Management
Manage the executive sponsored initiative programs across the division.
Manage a cross-functional team for each project. Teams consists of developers, testers, product managers, and marketing.
Secure project resources and lead the global delivery teams across the assigned projects.
Coordinate the proper planning, execution and evaluation of our integration projects with partners.

Operations and Project Management
Managed client accounts and complex projects.
Developed project opportunities with new and existing clients.
Served as escalation point for all matters related to professional services.
Set and maintained standards for software installation and training.
Worked directly with project management team to communicate with clients to meet critical
deadlines, and ensure successful project completion.

Led full cycle, web based, CRM, and migration projects with annual revenue of $1
billion dollars to support multiple countries implementation involved:
Sales Order Entry portal
Branding Site Builder/Branded Technical Support
Designing Library (Templates)
Supporting Portal and XML gateway

Developing coding, and validating compensation Plan Genealogy
Managed a project team of 10 or more resources which consisted of Implementation

Supported and managed point of sale software Help Desk Team.
Identified improvement opportunities for delivering client services by anticipating problems and
issues, providing suggestions and alternatives and ensuring that the team understands client needs
and expectations.
Directed team efforts to enhance overall departmental effectiveness.
Developed and maintained strong working relationships with peers and clients to understand their business objectives and practices.