(A boutique strategy, management, and technology consulting firm delivering unmatched service quality by aligning C-Suite executives with expert consulting teams to deliver innovative and industry-leading solutions) Managing Director Ø Provide counsel to clients regarding business challenges and recommend creative solutions. Ø Lead consulting teams and ensure timely completion within budget

(A sixty-year-old law firm providing mortgage default servicing) Chief Operating Officer Recruited to devise and execute a long-term business strategy in response to the COVID-19 pandemic-induced nationwide shutdown. Created a national organization by unifying processes and increasing employee efficiency. Ø Ensured financial viability by managing the Paycheck Protection Program (PPP). Ø Restored staff confidence amidst the pandemic by establishing efficient communication channels. Ø Responsible for overseeing all operational, technical, and financial aspects of the business.

 Appointed COO by the Board to spearhead change, enhance operational efficiency, and mitigate risk due to a faltering operations and technology team. While maintaining my role as CAO, I rapidly:
• Delivered a 30% headcount and associated cost savings without a material impact on client or employee experience by restructuring 75% of the operational teams.
• Identified $16m+ direct and indirect expense savings.
• Requested an internal audit resulting in the first ever very high-risk audit rating, after which I led the development of 54 action plans, and organizational changes to remediate the issues identified. Reported on progress monthly to the senior management team and quarterly to the Board and Regulators.
 Led a team of more than 350 employees in the United States, Poland, and India, including Client Services, Business Management, Business Risk, Operations, Transformation, Cyber-Security, and Technology. Direct report to both Private Bank Americas CEO and Global Chief Operating

Ø As the direct report to the Private Bank US CEO, oversaw 15 professionals and functionally managed 150+ staff across the US, Brazil, and Mexico. Identified as Key Talent within the HSBC Group. Ø Removed our business from the DPA's scope before any other nationwide business line after the Department of Justice appointed a "Monitor" by standardizing policies and procedures and ensuring consistent application of required standards while driving a cultural shift among employees. Provided regulatory bodies and the Board with regular, comprehensive progress updates. Ø Developed globally recognized KYC/Source of Wealth protocols that served as a benchmark for the firm. Successfully minimized anti-money laundering risk by spearheading a KYC remediation project. Ø Established a Business Risk and Control team to monitor and address all critical areas of business risk, without the need for any additional headcount. Ø Improved client and employee experience by reducing AML rejections by 60%, opt

Ø Recruited by the US CEO to restructure the front office and address high-risk issues from failed audits. Within 18 months, I resolved all issues, assessed employee fit, implemented segregation of duties through an operations department, and created policies, procedures, and training for staff.

Responsible for all operational and technology aspects of the Banking Business.