Functional Skills

Business Continuity
Disaster Recovery
Business Process Outsourcing
Change Management / Org Design
Agile Software Development
Customer / Vendor Calls
Data Architecture
Leadership Development
Benefits Management
Operations Management

Software Skills

ServiceNow
Microsoft Word
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Project

Certifications

CSMCertified Scrum Master

Sector Experience

Financial Services
Media & Entertainment
Retail
Social & Public Sector
Technology

Experience

Self-Employed Management Consulting
Independent Consultant / Advisor
2/2020 - Present
Advisor to companies regarding their Technological and Business Process
●Facebook Digital Creator to promote engagement on Facebook
●Member of the GLG Network in providing quantitative and qualitative insights to clients
●Discussed Change Management efficiencies with major network vendor
●Presented Business Continuity / Disaster Recovery insights and plan to an international company and improved implementation by 50%
●Provided insight to senior executives on their 2021 budget considerations regarding disaster recovery and data security saving 20% in costs.
●Improved internal systems and training initiatives to mitigate ongoing issues 30% faster
●Certified Scrum Master

Kessler Komics Corporate Strategy & Development
Company Owner
8/1986 - Present
Where Fantasy Meets Reality
●Owner of Kessler Komics, one of the top Comic Book Retailers/Wholeseller in the country (according to Diamond Comics Distributors).
●Top Rated EBay Power Seller
●5 Star Mercari Seller
●Designated Facebook Marketplace Super Seller
●Blog articles have been reprinted in national newspapers.
●Dr.Pepper award winner for its work on marketing Batman
● Superman movie
●Known for its great customer service.
●Social Media presence: Instagram, Twitter, and Facebook

Citi Operations
Senior Vice President - Global Operations Manager
1/2007 - 9/2019
●Roll out and management of Business Continuity software onto all Franchise Critical servers. Provided reports to server owners of differences between production and contingency servers
●Managed 24X7 global infrastructure organization consisting of FTEs and outsourced workforce.
●Upgraded Distributed Enterprise Solutions processing eficiencies by 20% providing faster turnaround on projects.
●Saved 500K per year by automating the dispatching process.
●Saved corporation 1.7 million in out of warranty support by migrating server packages 6 months ahead of projected schedule.
●Improved Infrastructure Support Team to provide 24X7 support providing faster turnaround on after hour issues.
●Removed physical footprint at data centers by 40% by migrating physical hardware to virtual servers, private cloud, hybrid cloud and public cloud where appropriate.
●Slashed payroll/benefits administration costs 10% by negotiating pricing and fees

Citi Information Technology
Vice President - Infrastructure Group Manager
8/2000 - 1/2007
● Cut potential auditing issues by over 50% by building new Security Administration team to provide proper checks and balances.
● Presented infrastructure processes to external auditors for review on a yearly basis.

Federal Reserve Bank of New York Information Technology
Senior Director
10/1996 - 8/2000
●Improved the day-to-day operations of the messaging environment, help desk, and desktop support areas streamlining procedures by 20%
●Developed standards and procedures for installing messaging software using project life cycle increasing success rate by 25%.
●Re-designed migration procedures allowing us to migrate over 3000 users to new messaging system 10 months ahead of schedule.
●Presented overview on the future direction of messaging to the Federal Reserve System Board of Directors.
●Reviewed Messaging environment for potential security hacks.