Functional Skills

Business Operations
Real Estate Investing
Operations Management
Innovation Management
Performance Management
Strategic Planning
Process Design / Re-engineering
Business Process Outsourcing
Digital Transformation
Operational Efficiency
Organizational Strategy
HR Transformation
Product Strategy
PMO Transformation
Supply Chain Optimization

Software Skills

BigData
Artificial Intelligence

Certifications

CLSSMBBCertified Lean Six Sigma Master Black Belt

Sector Experience

Aerospace & Defense
Business Services
Manufacturing
Retail
Technology

Languages

English
French

Notable Clients

AIRBUS
Capita PLC
SNCF
Top Consulting Firms

Experience

BLACK DEER CONSULTING Management Consulting
Founder
7/2023 - Present
- Advises global and large enterprises CEOs to tackle their business strategy & transformation challenges.
- Current clients: global BPO and Customer Experience companies (>$1B – >20,000 colleagues).
- Scaling AI and holistic/bold innovative strategies to create massive competitive advantages in their operations.
- Unlock value from every aspect of customer's experience, maximizing efficiency in service operations, supply chains, IT, HR, etc.
- Owner of the Teaddl.com software: a digital Lean Management system boosted with a Gamification and Training solution.
HireOcto Information Technology
Cofounder & Chief Executive Officer
1/2024 - Present
A new generation of Applicant Tracking System (ATS) that blends cutting-edge AI technologies, with Recruitment Process Outsourced (RPO) services powered by human expertise, globally.
Cielo Talent Operations
Chief Operating Officer
5/2022 - 7/2023
- 3600+ colleagues in 113 countries, $350M+ Global Revenue, 255+ Clients.
- Enhanced Cielo operations and GP% from 33.4% to 38% in 6 months.
- +15% operating productivity, $2.2M RPA savings, -20% costs in tech vendors consolidation
- New global delivery footprint strategy, transferring 20% FTE from high-cost locations with a 9M+ savings
- Established a Quality Control team and new Lean6Sigma culture. Moved monthly error rate to 0.04% for pilot Accounts
Pontoon Solutions Customer Service
Global Segment Head / EC Member
1/2020 - 1/2022
- Owned $100M+ Global P&L and $4B+ Spend under management; 500+ colleagues in 36 countries.
- Led Pontoon Sales & Operations team for our Software & Tech accounts: Cisco, Amazon, UBER, Google, Infosys, Capgemini, etc.
- +46pt NPS (Net Promoter Score) in 18 months and acquisition of 18% new Sales in 2021 + 3 new logos added to our portfolio.
- eNPS (Employee Net Promoter Score) moved from 5 to 67 in 1 year.
Pontoon Solutions Product Management / Strategy
SVP Growth Operations / EC Member
1/2018 - 1/2020
- $300M+ Global Revenue, 4500+ colleagues in 70 countries, 120+ Clients.
- Led Customer Experience (OPEX) team: EBITA improved by +560bps above budget in 2019.
- Led Innovation hub, Solution Design, Solution Engineering and Implementation teams.
- Harnessed Pontoon as the primary tech incubator of The Adecco Group, leveraging AI, big data, RPA, No-Code solutions.
The Adecco Group Operations
Global Operations & Business Excellence Director
6/2016 - 1/2018
- In charge of a $5B+ global shadow P&L.
- Designed & implemented the global customer experience model (operations, organization, client segmentation technologies, supply chain, KPIs, SLA, etc.) in 10 major countries including 100% growth (from a $500M to $1B+) in France in 3 years.
- Developed and implemented a new Lean6Sigma culture across the global organization
ADECCO GROUP FRANCE Corporate Strategy & Development
Head Corporate Strategy / General secretary & EC Member
9/2013 - 6/2016
- Established and led the implementation of the Adecco Group France Strategic Plan: including digital transformations, mergers, customer experience optimizations, go-to-market strategies, cost optimizations and creation of new products and services.
BearingPoint Management Consulting
Senior Business Consultant
3/2011 - 8/2013
- SNCF Infra: Designed a new operating system (org, techs, supply chain), resulting in continuous improvement of a 2.1bn€ revenue infrastructure maintenance system.
- SFERIS: Contributed to its creation, a 100M€ SNCF subsidiary. Designed its organization and synergies with the SNCF Group and its production system (manufacturing, Human Resources, finance, procurement).
- Led forecasts of European airlines market consolidation.
Oliver Wyman Management Consulting
Business Consultant
3/2010 - 12/2010
- Airbus SAS: Supported the development of a third & transverse corporate governance thanks to a new process management system.
- Airbus SAS: Supported Directors in their end-to-end supply-chain effectiveness.
- Airbus SAS: Updated the global corporate organizational manual.
- Veolia Transdev: Participated in designing the global new organization, in anticipation of the merger.
Dassault Aviation Engineering
Winglet Engineering Coordinator
4/2008 - 9/2009
- Winglets production coordination with engineering departments. production teams and customers' requirements