Technical Program Manager for Amazon Transportation Services(ATS) responsible of leading strategic, tactical, and technology projects. Work with cross-functional Managers to scope and create project plans, develop processes to improve customer satisfaction.
§Analyze ATS business performance for 20+ sites and program performance to identify and communicate new insights and strategic recommendations
§Build new analytical models, technology allowing ATS to connect with Amazon Sellers and design, develop, test, deploy, maintain, and improve applications features which led to 40% Churn reduction
§Build, coordinate, and maintain schedules, and track execution across cross-functional teams, manage shared resources, and ensure timely delivery for around 5-10 projects per quarter.
§Prioritize critical analytics deep dive requests from over 50+ business stakeholders and oversee reporting/analytics to ensure visibility across the program.

As a Program Manager I am responsible for identifying opportunities, planning and implementing key processes to improve health quality and effectiveness, reduce cost, increase productivity and scalability to drive significant improvement in customer satisfaction.
§Worked with key cross-functional stakeholders, from Executives and Product Management teams, to Engineering, Quality Assurance, Finance, Sales and Marketing and Operations teams to define and implement business strategies
§Significantly improved on-time delivery by 25% for our customers reaching $1.5M cost savings within 5 months
§Prepared analytics reports for executives about program roadmaps, risks, cost reduction with 100% feasibility
§Developed Machine Learning algorithms forecasting medical anomalies, customers churn with 95% accuracy.

Project with Abbott Laboratories aiming to devise an early-detection protocol for an incurable disease using Biosensors
§Conducted exploratory data analysis from complex, disparate data sources to recognize 100% patterns to identify early symptoms for neurodegenerative diseases using BioStamp and Opal Device (APDM)
§Collaborated with Abbott Director and 2 team members to develop an early detection protocol for an uncommon brain disorder that causes serious problems with walking, balance and eye movements
§Identified a functional and accurate protocol for 50 senior patients at Carle Hospital

Supported data analysis for a broad range of data warehousing projects, clinical initiatives, and financial initiatives, contributing to population health analyses, designing clinical workflows, and assisting in dashboard development.
§Generated insights: Retrieved and analyzed large data sets to identify 10 key insights significant in the project roadmap.
§Implemented change: Partnered with 2 product managers to present findings on user trends, product engagement, and experiment results in a digestible format
§Supported partner teams: Developed 5 Tableau dashboards, 5 reports, and resources to empower data access and self service so our expertise can be leveraged where it is most impactful
§Improved our capabilities: partnered with subject matter experts to reduce the length of a call from patients to call center by 15% in 3 months.

Served as a Consultant for Benefit Programs and acted as a subject matter expert, devising benefit program strategies, making informed-decisions for contract negotiations, vetting out vendors, and presenting recommendations to senior-level leader.
§Performed a focused customer due diligence reviews that included proactive assessments of existing customers, customer-initiated threshold change requests, event-triggered diligence that incorporates system generated reports and analytics, customer dispensing data, review of State licenses, Federal registrations, and open-source queries that assist in completing comprehensive customer evaluations
§Performed non-clinical activities and functions in accordance with policies and procedures, under the supervision of Doctors and Pharmacists, analyzing over 100 Prior Authorizations a day
§Assisted in various process improvement and waste reduction initiatives which drove an overall increase in profitability by 18% in 2 years
§Contracted Admini