Functional Skills
Forecasting / Projections
Customer Experience
Process Design / Re-engineering
Operational Efficiency
Data Collection / Research
SQL Analysis
Customer / Vendor Calls
Product Launch
Machine Learning
Data Mining
Data Science
Software Skills
SQL
Airflow
Machine Learning
Python
Sector Experience
Business Services
Financial Services
Retail
Technology
Experience
UPWORK.COM
Data Science / Analytics
Director of Analytics & Data Science – Customer Experience & Risk
1/2021 - 8/2022
• Up-leveled and expanded team by hiring and mentoring exceptional analysts from around the world.
• Established quarterly roadmaps, weekly sprints, code reviews, release processes, coding standards, and naming conventions to allow team to deliver high-quality, robust, and impactful analyses and insights
• Retrained team to design effective A/B tests and created an automated experiment analysis tool to dramatically improve test efficiency and accuracy. Standardized north-star metrics, balancing fraud and friction.
• Improved fraud detection models by incorporating rules, machine learning, and third-party data.
• Worked with data engineering team to evaluate options and migrate from an antiquated Postgres data store to Snowflake, improving performance and reliability.
• Helped Upwork grow to a client spend run rate of $4B/year while maintaining low loss rates.
• Established quarterly roadmaps, weekly sprints, code reviews, release processes, coding standards, and naming conventions to allow team to deliver high-quality, robust, and impactful analyses and insights
• Retrained team to design effective A/B tests and created an automated experiment analysis tool to dramatically improve test efficiency and accuracy. Standardized north-star metrics, balancing fraud and friction.
• Improved fraud detection models by incorporating rules, machine learning, and third-party data.
• Worked with data engineering team to evaluate options and migrate from an antiquated Postgres data store to Snowflake, improving performance and reliability.
• Helped Upwork grow to a client spend run rate of $4B/year while maintaining low loss rates.
FIVESTARS.COM
Data Science / Analytics
Director – Data Science, Data Engineering and Product Analytics
1/2017 - 12/2020
Created a team of data scientists and data engineers: to be the source of truth for Fivestars and provide data infrastructure, visibility, decision support, and actionable insights.
•Collaborated with recruiting to build a streamlined hiring process: created better job descriptions, remote projects, and case-based interviews to quickly hire high-caliber talent.
•Hired and trained exceptional people from a range of backgrounds to bring diversity of thought and creative problem solving to the team.
•Established analytics vision and implemented agile processes to enable team to prioritize and deliver value.
•Consolidated and simplified data infrastructure around AWS tools (Redshift; Spectrum; EC2; Lambda; Kinesis), Airflow, Tableau, and Python
•Helped Fivestars grow to 60MM members; 5MM MAU; 10MM tracked monthly visits to 14K small businesses powering over $2.5B a year in local commerce, while launching a best-in-class payment solution for SMBs.
•Collaborated with recruiting to build a streamlined hiring process: created better job descriptions, remote projects, and case-based interviews to quickly hire high-caliber talent.
•Hired and trained exceptional people from a range of backgrounds to bring diversity of thought and creative problem solving to the team.
•Established analytics vision and implemented agile processes to enable team to prioritize and deliver value.
•Consolidated and simplified data infrastructure around AWS tools (Redshift; Spectrum; EC2; Lambda; Kinesis), Airflow, Tableau, and Python
•Helped Fivestars grow to 60MM members; 5MM MAU; 10MM tracked monthly visits to 14K small businesses powering over $2.5B a year in local commerce, while launching a best-in-class payment solution for SMBs.
GOODREADS.COM (Subsidiary
Data Science / Analytics
Director - Analytics
1/2013 - 12/2016
Hired, coached, and mentored a team of analysts and data engineers to support Goodreads and Kindle leadership and Product, Advertising, and Marketing teams.
•Created a culture of data- and test-driven decision making and established an internal A/B test platform.
•Established, prioritized, and executed on an analytics roadmap to deliver business insights and guide decisions.
•Developed a data and reporting architecture to enable easy and timely access to a 35TB Redshift data warehouse powering Tableau dashboards and ad-hoc analyses.
•Built and managed a structured, data-centric Monthly Business Reviews (MBR).
•Provided modeling and forecasting support for annual operational planning as part of Amazon OP process.
•Worked closely with Kindle and Amazon analytics teams to measure the impact of Goodreads on Kindle.
•Helped Goodreads become the premier social network for reading: 50MM MAU; 400MM PV; 5MM logged-in actives; and over 25MM monthly virtual shelvings.
•Created a culture of data- and test-driven decision making and established an internal A/B test platform.
•Established, prioritized, and executed on an analytics roadmap to deliver business insights and guide decisions.
•Developed a data and reporting architecture to enable easy and timely access to a 35TB Redshift data warehouse powering Tableau dashboards and ad-hoc analyses.
•Built and managed a structured, data-centric Monthly Business Reviews (MBR).
•Provided modeling and forecasting support for annual operational planning as part of Amazon OP process.
•Worked closely with Kindle and Amazon analytics teams to measure the impact of Goodreads on Kindle.
•Helped Goodreads become the premier social network for reading: 50MM MAU; 400MM PV; 5MM logged-in actives; and over 25MM monthly virtual shelvings.