Functional Skills

Project Management
Market Research
CRM Selection / Implementation
Customer Experience
Process Design / Re-engineering
IT Transformation
ERP Implementation
Program Management
Data Visualization / Reports
Benchmarking
Business Process Outsourcing
Financial Management
Human Capital Consulting

Software Skills

Salesforce
Salesforce Analytics Cloud
Salesforce Apps Cloud
Salesforce Sales Cloud
Salesforce Service Cloud
Oracle CRM
Oracle Financials Cloud

Certifications

CAPMCertified Associate in Project Management
PMPProject Management Professional

Sector Experience

Business Services
Financial Services
Healthcare
Social & Public Sector
Technology

Notable Clients

Discover Financial Services
L'Oreal
Mars & Co
Mastercard
Pacific Life
Big 4 Accounting
Fortune 500
Top Consulting Firms

Experience

Self Employed Information Technology
Independent Consultant
7/2019 - Present
Seasoned consultant with deep experience in Digital Transformation, Cloud Computing, Customer Experience, Enterprise Risk Management, Business Process Design, and Data Analytics. Enjoy collaborating with my clients to solve complex business problems by applying intellectual rigor and clarity of thought.

Recent clients - Mastercard, MARS, BestBuy, UBER, Pacific Life
Salesforce Operations
Director
5/2016 - 4/2018
As Customer Success Director and account lead helped customers to achieve their vision by supporting strategic initiatives and aligning Salesforce enablement across business units. Deep understanding of business challenges faced by customers and the ability to appropriately map Salesforce capabilities and associated business benefits to address their needs.
American Red Cross Operations
Senior Director, Biomedical IT
9/2015 - 5/2016
P&L responsibility for the Biomedical technology unit supporting plasma products and associated clinical services. Drove process improvements in application release management activities within IT resulting in efficient and timely delivery of mission critical Biomedical applications.
PricewaterhouseCoopers (PwC) Management Consulting
Director
7/2007 - 6/2015
Led strategic and tactical business operations for the Public Sector ERP practice managing a P&L of $16 million. Responsible for business development, delivery management, client satisfaction, P&L management, and people management. My practice focused on delivering the full spectrum of technology solutions ranging from IT strategy & Enterprise Architecture, ERP applications (on premise/Cloud), Business Intelligence & analytics (Hyperion, OBIEE, Cognos), Master Data Management & Data Security.
Oracle Operations
Senior Director
3/2005 - 1/2007
Led a $20 million consulting practice with account responsibility for selling & delivering technology services. Responsible for managing a P&L, leading account strategy & planning, achieving bookings & revenue targets, forecasting, utilization, recruiting, mentoring & developing staff. My practice focused on implementing Oracle applications to include EBS, PeopleSoft HCM and core technologies such as database optimization, collaboration suite, SOA, and identity management solutions.
BearingPoint Management Consulting
Senior Manager
8/1999 - 3/2005
Project lead on multiple engagements implementing Order Management, CRM & Billing solutions for telecom clients including AT&T, BellSouth, and T-Mobile among others. Key member of the leadership team establishing the wireless solutions practice, forging alliances and partnerships with key technology vendors. Developed detailed business plans and successfully lead multi-million dollar proposals.
Accenture Management Consulting
Manager
8/1997 - 8/1999
For a large satellite communications operator, Ms. Koorapaty served as the Deputy Program Manager for the deployment of the Operations & Business support systems including billing, customer care, trouble management, and service provisioning functionality to fourteen gateways worldwide. Deployment sites included USA, UK, India, and UAE. Provided financial, risk, quality, schedule, and release management.