Functional Skills

Application Modernization
Business Unit Strategy
Change Management / Org Design
Clinical Operations
Content Strategy
Integration Management (IMO)
Operational Efficiency
Post-Merger Integration
Process Design / Re-engineering
Program Management
Workforce Optimization
Agile Software Development
Budgeting
Business Operations

Software Skills

Adobe Premier Pro
ADP
Data visualization
Microsoft Excel
Microsoft Office
Microsoft Project
Microsoft Visio

Certifications

RNRegistered Nurse

Sector Experience

Business Services
Financial Services
Healthcare
Life Sciences & Pharma
Technology

Languages

English

Experience

1st Call Practice Solutions Corporate Strategy & Development
Chief Operating Officer
6/2024 - Present
Lead the operational strategy and daily operations plan, ensuring alignment with the organization’s mission, values, and strategic objectives.
Collaborate with the C-Suite to execute strategic plans, driving growth, profitability, and patient satisfaction.
Acts as a strategic thought partner to the CEO, offering feedback and advice, and stepping in as a proxy when necessary.
Lead the development of tracking dashboards to monitor industry trends, implemented automated solutions for digital transformation, and defined leadership objectives for strategic planning
Defined leadership objectives and key results (OKR's) to align team efforts towards company goals.
Craig Williams Financial and Management Group - SDVOSB Corporate Strategy & Development
Director, Clinical Operations and Services – Healthcare Transformation/Change Management
5/2021 - 5/2024
Direct and oversee the clinical operations for the healthcare management clinical project teams. Collaboratively review and select contracts that align with the company vision. Consultant officer and PM lead providing primary clinical oversight for planning, developing and allocation of resources. Ensures quality performance, outcomes reporting and PM oversight. Creates initiatives, frameworks and metrics that support high reliability organizations to meet safety, quality and efficiency goals.
Friend Health Management Consulting
Interim Director of Clinical Services and Operations
10/2021 - 4/2022
Provide daily operational and strategic leadership support while activating and stabilizing new organizational design and enhance workforce stabilization post Covid. Design and implement visual management communication and cross functional team huddles. Provided clinical expertise and provided advisor services to the new (non-clinical) COO on clinical rationale for operational decisions.
Defined processes, developed sustainability models for hiring, onboarding / orientation of clinical team.
Angela R Mathews Consulting, LLC Operations
Clinical Resource Management Leader/ Clinical Quality and Safety Officer
4/2020 - 5/2021
Operational leader for 2 ACF's. Provided clinical oversight to plan, develop and activate an operating model for 1300 staff positions and associated clinical quality and safety programs for approx. 3400 beds supporting Covid-19 emergency response. Worked with state vendor and national contract agencies for credentialing and monitoring contracts. Developed a financial projection and interactive planning tool outlining alternative staff models. Produced a blueprint for future ACF designs.
MedMatica Consulting Associates Product Management / Strategy
Change Management Consultant/Clinical Business Leader
1/2020 - 4/2020
Change management and process change consultant supporting the transformation and initiatives specific to the contact center, population health, care management and coordination for NextGen ACO. Managed process improvement projects effectively, leveraging existing solutions (Salesforce) to achieve better performance and outcomes specific to population health and ACO patient management. Created foundational operating models on which future change can be implemented.
Greenville Health System/Prisma Health Operations
Director - Clinical Knowledge Management
2/2009 - 6/2019
Clinical Knowledge Mgmt corporate dept start up in academic medical center and integrated healthcare delivery system. Initially responsible for the coordination, dev. of clinical content (order sets, standing orders/protocols, interdisciplinary POC, medications and DME build, patient ed, BPA's and other CDS content) for purpose of integrating into EHR. Co-chaired governance/advisory groups. Ultimately managed 10 project managers and 7 division teams. Responsible for care redesign and early MU.