Provide strategic advice and leadership on development or enhancement of sales and customer support processes, data and systems. Work to balance customer/sales needs with profitability: drive down costs, increase customer support and retention, remove inefficiencies, remove barriers to sales, advocate and liaise for needs of the sales team across functional stakeholders, drive margin. Advise on design and execution of go-to-market strategies, product, pricing, customer agreements and CRM design.

Established and grew the global sales operation function from startup to growth, through severe challenges & eventual acquisition.

Leadership over sales operations (sales support, data analytics & strategy, commission, territories, pipeline, deals and more); orders; contracts; CRM; training; liaison and partner with all company functions. (Medical Device; Manufacturing; Startup)

Everyone Counts provides solutions which allow eligible voters to securely cast their ballot online or by telephone. Assisted in defining and achieving sales and marketing goals with development of proposal responses, marketing materials, and providing oversight and reporting of sales trends. SalesForce.com user and system admin. (SaaS; Startup)

Recart is an engineering recruitment consultancy in England. This role was created to fill a need for a general manager to oversee the day-to-day management of the business under guidance of the owner. During my tenure sales tripled and I tailored all aspects of the business to accommodate the growth.

Managed all financial and operational aspects on a daily basis. Defined and implemented business improvement processes to accommodate achieved and projected company growth. (Startup)

Used client objectives to research, develop and implement multi-million dollar, face-to-face media strategies (i.e., annual plan for trade show presence). My accounts included J.D. Edwards, Texas Instruments, Cisco Systems and Nokia Networks. (Marketing Consulting)

Provided data/research for cable business unit that advised cable operators on bandwidth usage (upstream abilities). Also designed internal website and processes for research storage and retrieval. Assisted with marketing materials. (Contract; Computer Networking)

Managed marketing function under guidance of the CEO and VP of Sales: trade shows, customer training and events, handouts and website design, marketing mailers, stationery, print production and style guides.
Assisted customers with product inquiries, order tracking, internal liaison needs.
Provided internal IT/computer support, supervised admin.
(Semiconductor Industry; Manufacturing)