Collaborated with internal and external stakeholders (both technical and functional) to implement complex cash management solutions for commercial banking clients within agreed timelines. Coordinated User Acceptance Testing (UAT) for new product launches and enhancements internally with the Product Development team.
●Escalated platform limitations based on client feedback with product development and technical teams to enhance product offerings and overall client experience.
●Facilitated knowledge sharing and implementation readiness by creating and regularly updating User Guides and Implementation Guides for each product.
●Implemented an onsite cheque printing solution for a top logistic firm in the market, which contributed to an over 10% increase in deposits within the first two months of go live.
●Awarded the

Responsible for developing and implementing a strategic plan to drive payments digitization by encouraging clients to join the bank's digital banking platform. Coordinated the onboarding process and drove platform utilization.
●Identified and converted the top 70 manual payment volume contributors through platform usage tracking and regular service calls with the targeted clients to identify key pain points.
●Collaborated with Product Development and Sales teams to provide customized solutions and use product demos to present the capabilities of the platform.
●Awarded the