Engaged as senior Program Manager to stand up Enterprise Planning timeline and program. Needs evolved substantially throughout the engagement.
Achievements included:
- Clarified ownership, expectations and timelines across first half of enterprise strategy creation milestones
- Refreshed meeting cadences and ways of working to reflect re-aligned responsibilities
- Developed a communication plan covering multiple work streams and deliverables, bringing together strategy, enterprise planning and finance team needs to enable a clearer end-user (regional stakeholder) experience; supported execution, down to operational details
- Developed clear, audience-appropriate communications, including C-Suite
- Developed program work back plan standard
- Worked closely with Strategy and Finance teams

Engaged to establish a PMO and manage large (5 projects, +$10M budget) digital transformation initiative. Key successes included:
● Stood up PMO function, including team structure and all major processes (budgeting, forecasting, reporting, risk and issue management, etc.)
● Developed and rolled-out hybrid-agile delivery methodology across projects, enabling increasingly frequent releases as projects matured, whilst honoring comfort levels with waterfall product releases
● Introduced Jira as both a project planning and management tool to drive consistency in ways of working
● Facilitated structure for program decision-making and re-planning at key intervals, based on new or evolving information regarding schedule, budget, resources or business requirements
● Worked effectively and collaboratively with diverse team representing multiple organizations, geographies, time zones, and areas of expertise

Built and led the Organizational Effectiveness team of 14 people based in Western Canada. Key successes included:
● Built, grew and led a team from 2 FTEs to 14 FTEs over a 2 year period, while meeting all Practice Leadership targets in 2022 ($5M+ revenue, 75% team utilization); only member of local peer group to meet all targets
● Accountable Executive for $2.5M program and change management initiative course correcting major realignment program for large Canadian municipality
● Accountable Executive and Engagement lead for BC client to design and stand-up internal change management capability while delivering change services in support of multi-year technology projects; including intro of SFDC CRM to support member strategy
● Accountable Executive for multi-year Product Centricity transformation at Federal Crown Corporation
● Recognized for strengths in complex program delivery, capability building and coaching, change management, and standards for excellence

Led the customer success and solutions delivery team to deploy, maintain and continuously improve AI-powered chatbots for our financial services customers. Key successes included:
● Standardized customer engagement cadences and practices to improve team scalability
● Optimized new customer set-up processes by 57% (based on story points)
● Oversaw delivery of customer projects into two new integration channels (Intercom, WhatsApp)
● Partnered with Product Management team to prioritize product roadmap
● Led on-site delivery of business reviews for key customers
● Led improvement initiatives for organizational CRM
● Recognized for my critical thinking, confidence with data, attention to detail, project management skills, and coaching and mentorship capabilities

Established and led a seven person business analysis and project management team to tackle some of Hootsuite's biggest cross-functional challenges, from analysis to design, build and adoption, with a focus on CRM (Customer) improvements. Key successes included:
● Developed training on value-based selling for Global Sales team, contributing to a reduced average deal cycle and an increase in ACV
● Designed and deployed of new Win/Loss processes in SF, resulting in more accurate and organized data about sales activities
● Consolidated authority for SaF and integrations, resulting in clear ownership and accountability for modifications and alignment on priorities
● Assembled and supported Sales leaders to develop cross-functional sales strategies and plans, and managed execution, contributing to an informed and aligned leadership team enabled to make good business decisions
● Created processes, tools and templates for the masses, contributing to more effective and productive teams

● Developed Future of Work framework to guide development of 3-year People Plan – TELUS’ human capital strategy
● Developed and deployed market survey to gain insights about the interests of both the millennial workforce and behaviours and attitudes in job evaluation, workplace satisfaction, and employee effectiveness
● Led development of successful business case to evolve performance management approach, including coaching and compensation philosophy

● Consistently recognized as top performer, exceeding utilization and sales contribution targets
● Led diverse range of complex transformation projects, including part of the program leadership team for a ~110 person information management solution project for a Deloitte Office of the CEO account
● Led communications and change teams to execute cross‐functional strategies, encompassing C‐suite leader to front line workers
● Worked with global teams on client and internal work, improving the flexibility and effectiveness of delivery mechanisms
● Regional lead for new performance management approach, shifting the practice to a strengths‐based model to better align practitioner experiences with career and personal interests
● Led organization design project for 500+ employee public health org
● Led pro bono project to develop a strategic plan for women’s shelter to support survivors of human trafficking

● Gained diverse consulting experience with private and public sector clients
● Project experience included communications and stakeholder management strategy, risk assessment, business case development, and finance transformation
● Conducted process work to enable retail client to reduce forecasting error