Certifications

PSM IProfessional Scrum Master I
PMPProject Management Professional

Sector Experience

Automotive
Retail
Telecom
Transportation & Logistics

Languages

English
German
French
Big 4 Accounting
Top Consulting Firms

Experience

Geier Consulting Management Consulting
CEO/Founder/Management Consultant
7/2013 - Present
23+ years of professional experience in strategy development, definition / review of business models, business process reengineering, project & program management and successful delivery of restructuring / efficiency enhancing projects. Particular focus on business development, digital transformation, restructuring of structures and processes of sales and customer service (B2B & B2C) organizations. Extensive industry expertise in telecoms (fixed, mobile, online) and logistics (parcel business)
Deutsche Telekom Kundenservice Operations
Vice President Channel Development Customer Service
4/2010 - 6/2013
Responsible for overall strategy and all strategic projects to improve performance of customer service in Germany (contact center operations; consumer & business customers)
Deutsche Telekom T-Home Corporate Strategy & Development
Vice President Sales & Service Channel Strategy
8/2007 - 3/2010
- Responsible for sales budget T-Home (consumer fixed line business)
- Development and coordination of sales activities in the sales channels retail/shops, online, call center and direct sales (D2D)
- Successfully managed several strategic projects to optimize costs and performance of sales channels
T-Mobile Corporate Strategy & Development
Vice President Group Strategy
3/2003 - 7/2007
Vice President Group Strategy
Deutsche Telekom Corporate Strategy & Development
Senior Manager Corporate Strategy
11/2000 - 2/2003
Senior Manager Corporate Strategy
Deloitte Management Consulting
Manager / Senior Consultant
1/1999 - 10/2000
Manager / Senior Consultant
CSC Ploenzke Corporate Strategy & Development
Consultant
7/1996 - 12/1998
Consultant