Professional independent consultant specializing in operations, strategic planning and execution, and client experience. Areas of expertise include:
• Business process management and improvement across HR, Finance, and Operations
• Customer Journey Mapping and Engagement
• Vendor performance management
• Lean Six Sigma program management, training, and coaching
• Executive Coaching for mid-career professionals

LeasePlan USA provides vehicle purchasing, leasing, and fleet management solutions with over 300,000 vehicles under management. Senior Vice President, Business Excellence
• Led senior executive sponsors to transform client experience by transforming business processes and implementing Salesforce Service Cloud across the Operations and Client Experience organizations.
• Led US division of corporate program to develop a problem-solving culture through Lean training and coaching, process management maturity, and Lean project execution worth $1M in cost savings in first year of launch.
• Developed and launched a vendor performance management program.
• Identified opportunities to improve and scale operations that deliver improved client and driver experience and reduce operating losses. Solutions span system useability, automation, organizational redesign, and better workflow management.

Cor Partners is the parent of three independently operated companies that provide insurance claims and forensic consulting services. Vice President, Business Process Improvement
• Established a corporate strategy execution office and developed strategic and business planning processes.
• Supported due diligence and post-acquisition program management activities.
• Assessed and improved billing and cash application cycle times by 40% through legacy system improvements, ways of working, and better workflow management.
• Led diagnoses of sales to cash processes to digitally transform claims management through legacy platform replacement
• Piloted robotics process automation within collections processes resulting in a 30% capacity improvement.

• Improving Security contracting cycle time to generate faster revenue and improve customer experience. Synthesized lessons from 40 senior and executive leaders from recent security incident to support customer relationships and transformational initiatives.
• Advised financial services clients to improve enterprise wide lending processes across auto, consumer, and mortgage lending. Partnered with sales to identify win-win opportunities for clients to gain efficiencies while supporting business cases for new revenue opportunities.
• Leading the strategy and collaborating with HR to establish a corporate wide junior talent development through establishment of successful intern and full time rotational development program for the company.

• Supported the development of department vision, annual budgets, and performance scorecards. Saved $35M through successful execution of a complex strategic document outsourcing initiative. Master Black Belt - Operations
• Identified and executed improvement projects across Procurement, Risk Management, HR, Marketing, Legal, and Finance.
• Key projects: Insurance claims and consumer experience, new hire attrition, product approval process, A/P processing, corporate social media strategy development, employee engagement survey analysis.
• Mentored, trained, and coached Green and Black Belts, Project Sponsors to support culture change. Developed lean six sigma training and metrics to monitor cultural change and effectiveness of the Lean Six Sigma program.

• Led process improvement initiatives using Lean Six Sigma tools and methodologies Partnered with senior
leadership across various business lines to identify and manage the pipeline of potential Kaizen, Lean, and general process improvement projects. Offshore Transition Manager, Offshore Program Office
• Provided executives across lines of businesses critical offshore project and process management expertise. Planned and executed strategic offshore risk fit assessment workshops, developed the offshore methodology for business lines and Corporate Marketing. VP, Quality Consultant - Corporate Quality
• Served as key advisor to improve internal and external client experience and quality in Wealth and Investment Management, HR, call centers, Marketing, and Corporate Finance.
• Developed quality plans and client satisfaction benchmarks. Developed metrics to measure client experience. Manage the reporting of metrics and identification of root causes as part of the monthly corporate clien

• Developed telecommunications and IT business requirements for state government agencies; requirements were incorporated into Request for Proposal by the state to consolidate information and telecommunications services for all state agencies through single outsourced service provider.
• Redesigned patient satisfaction data analysis and reporting process for the Quality Department of a major hospital which resulted in a 50-75% faster process and a 30-50% reduction in reporting costs.

Select Project Experience:
• Developed a supply chain business case valued at $10MM for a global client. Designed and delivered the implementation approach including new process training, establishment of key performance metrics, and documentation of new procedures.
• Achieved annualized savings in excess of $2.3MM by leading a cross functional team to reduce number of vendors by 33% and design a vendor management process. Applied change management skills to gain acceptance and support across a challenging cross functional 12 member team.
• Redesigned revenue cycle process which included claims processing, billing, and customer service as part of a larger supply chain process improvement initiative. Gained buy in from the enterprise through change management efforts.

audits, and failure analysis. Achieved Certified Quality Engineer (CQE) status from the American Society for Quality

• Reduced final inspection faults in the final assembly of aircraft engines by 40% Manufacturing Management Program
• Selective corporate program designed to develop leaders with technical competence. Assignments included Shop Floor Supervision, Production Quality & Supplier Quality.