• Redesign long-running Moodle course to enhance the learner experience and accessibility so that participants can more easily find the resources they need, digest the material they find, and connect more meaningfully with other participants in the discussion forums.
• Develop an Engagement Strategy to increase and measure usage of online resources so that end users gain the most value from organizational offerings.
• Designed four learning analytics dashboards to help client decrease time to produce monthly, quarterly, and annual reports for online usage and engagement of resources and discussion forums.

• Developed and piloted an Ideas Lab and with the Future Skills Centre to expedite the process for credentialed newcomers to gain pay equity in the Canadian workforce.
• Designed and facilitated program design sessions and recommendation reports for workforce development service centres in Canada and the United States.
• Successfully facilitated workforce development meeting for the Greater Toronto Airport Authority of 80+ airport CEOs, Human Resource leaders, and community partners to build buy in and commitment for continued work to build a sustainable future-proof workforce for Toronto Pearson Airport.

• Led a Docebo implementation, ensuring alignment between the client, the Docebo implementation specialist, and the content development team to provide the most value to the client and their end users.
• Redesigned ICBC's new Enhanced Care training to have a greater impact for new specialists:
• Persuaded leadership to stand up a training site for specialists to use in training.
• Flipped the curriculum to focus on practical application over theory.
• Developed and implemented a robust tracking system for first year on the job post-training.

• Built and owned customer training and implementation programs for our suite of digital learning solutions, including Moodle, Totara, Zoola Analytics (powered by Jaspersoft), and an eCommerce application (powered by Magento).
• Successfully onboarded over 100 clients including universities, colleges, non-profits, hospitals, and crown corporations to our full suite of technologies through personalized training and full solution implementation.
• Managed team of onboarding specialists, instructional designers, and technical writers to support client training and implementation.
• Took over a languishing knowledge hub, moved it from Zendesk to HubSpot and updated the content to include our new suite of technologies.
• Developed and presented a monthly public-facing webinar series to help clients gain the most value out of our technology by training them to solve their problems with streamlined processes and workflows.
• Worked closely with our Sales Engineer, Customer Success, and C

• Launched and then administered the provincially mandated Online Adoption Education Program, using Moodle.
• Worked with subject matter experts to update and Indigenize content.
• Supported learners, content developers and instructors to use Moodle efficiently and effectively.