Combining project management, strategic planning, process improvement, change management, and creative problem-solving principles to meet the needs of organizations and the clients they serve.

A woman-owned, veteran-owned small business with offices in Rochester, NY and Raleigh, NC offering professional services and technology solutions to customers in the healthcare, education, and broadband industries.

Created the Customer Success organization at eHealth Technologies to bridge the gap between sales and operations teams.
Established new customer launch process with standardized project plans and supporting process templates.
Refined and significantly augmented existing account management processes to support existing customers, optimize their eHealth experience and increase inside sales.

Acted as point of contact for projects in progress, issues requiring mediation, and requests for new projects.
Led daily and weekly project calls, providing updates to the client, InterSystems, and J2 management.
Worked directly with Engagement Management team to create a community engagement strategy. Advised legal and policy teams on consent implementation best practices.
Worked directly with Business Development and Compliance teams to onboard clients and coordinate project deliverables.

Worked closely with hospital executive leadership to define HIE value for individual stakeholders. Partnered with other community organizations to support local initiatives including Patient-Centered Medical Home, Health Homes, ACOs. Created and managed patient and provider call center to support HIE users and health care consumers and performed in-person provider and patient outreach to educate providers and consumers about RHIO services.