Functional Skills
Learning & Development
Leadership Development
Instructional Design
Workshop Facilitation
Training and Coaching
Software Skills
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Office
Zoom
Sector Experience
Business Services
Consumer Goods
Financial Services
Social & Public Sector
Travel & Hospitality
Experience
ISABELLE GUILLOT-STORR
Other
self-employed
9/2022 - Present
Sub-contractor for MNP
• Supporting Learning & Development in Facilitation, Leadership Development and Instructional Design
• Involved in programs relating to Diversity, Equity, and Inclusion and Leadership:
○ Developing curriculum
○ Designing and creating content
○ Facilitating courses nationwide
• Supporting Learning & Development in Facilitation, Leadership Development and Instructional Design
• Involved in programs relating to Diversity, Equity, and Inclusion and Leadership:
○ Developing curriculum
○ Designing and creating content
○ Facilitating courses nationwide
Englobe Corp.
Other
Training Advisor
10/2021 - 9/2022
• Led the Onboarding Committee in the redesign and improvement of processes and work tools
• Identified training needs and set training objectives
• Wrote and analyzed training content in collaboration with various technical experts
• Incorporated andragogy best practices in training development
• Proposed innovative concepts and prepared training scenarios
• Participated in the development, delivery and maintenance of training programs
• Supported instructors in the delivery of training
• Built and maintained strong relationships with team members, technical experts and key stakeholders
• Identified training needs and set training objectives
• Wrote and analyzed training content in collaboration with various technical experts
• Incorporated andragogy best practices in training development
• Proposed innovative concepts and prepared training scenarios
• Participated in the development, delivery and maintenance of training programs
• Supported instructors in the delivery of training
• Built and maintained strong relationships with team members, technical experts and key stakeholders
GOODFOOD MARKET CORP.
Human Resources
Human Resources Coordinator
2/2018 - 10/2021
Held various positions as seen below
Human Resources Coordinator Feb 2019-Oct 2021
• Identified areas for continuous improvement of HR processes, policies and tools
• Created training documents & provided training to leaders
• Delivered onboarding presentation to new hires
• Configured and created content for the HRIS
• Assisted in the creation and implementation of new company policies
• Supported HRBP's in producing all letters (salary, job transfer, coe)
• Completed employee life cycle changes in the HRIS and ensured data integrity through reports and dashboards
• Managed leaves of absences
• Administered employee group benefit programs
• Participated in the ongoing support of frontline HR, responding to questions, queries and other employee issues
• Participated in immigration-related tasks, including work visa expiration tracking
• Managed work incidents
Human Resources Coordinator Feb 2019-Oct 2021
• Identified areas for continuous improvement of HR processes, policies and tools
• Created training documents & provided training to leaders
• Delivered onboarding presentation to new hires
• Configured and created content for the HRIS
• Assisted in the creation and implementation of new company policies
• Supported HRBP's in producing all letters (salary, job transfer, coe)
• Completed employee life cycle changes in the HRIS and ensured data integrity through reports and dashboards
• Managed leaves of absences
• Administered employee group benefit programs
• Participated in the ongoing support of frontline HR, responding to questions, queries and other employee issues
• Participated in immigration-related tasks, including work visa expiration tracking
• Managed work incidents
GOODFOOD MARKET CORP.
Customer Service
Loyalty Specialist
2/2018 - 2/2019
• Provided world-class customer service and support to all members to guarantee 100% satisfaction
• Handled inbound and outbound calls, emails, chats, customer feedback, and all other assigned tasks
• Performed root-cause analysis to identify and resolve issues to avoid account cancellation
• Worked with other departments to ensure that member issues were resolved in a timely manner
• Thoroughly documented and recorded key learnings around member issues, communicated issues internally and provided reporting to management as needed
• Handled inbound and outbound calls, emails, chats, customer feedback, and all other assigned tasks
• Performed root-cause analysis to identify and resolve issues to avoid account cancellation
• Worked with other departments to ensure that member issues were resolved in a timely manner
• Thoroughly documented and recorded key learnings around member issues, communicated issues internally and provided reporting to management as needed