Functional Skills
Accounting
Succession Planning
Communications
Quality Management
Performance Management
Market Intelligence
Budgeting
Crisis Management
Vendor Management
Instructional Design
Software Skills
Adobe Photoshop
Google Analytics
Hubspot
Salesforce
SAP
Workday
Yellowfin BI
Zendesk
Zoom
Canva
Go
Certifications
CDMPCertified Digital Marketing Professional
Google Ads Certification
PEProfessional Engineer
Sector Experience
Business Services
Consumer Goods
Energy
Technology
Travel & Hospitality
Languages
English
Spanish
Italian
Notable Clients
Carnival Cruiselines
Pfizer
Procter & Gamble
The Walt Disney Company
Walmart
Experience
Madhumera Global Consultancy
Corporate Strategy & Development
Prinicipal Consultant
4/2017 - Present
As the principal at Madhumera Global Consultancy, my role involved leading the overall strategic direction of the firm, managing relationships with clients and stakeholders, overseeing project delivery, driving business development and growth, and mentoring and developing the team of consultants. I am responsible for building and maintaining relationships with key clients, identifying new business opportunities, and leading business development efforts. I also work closely with our team of consultants, providing guidance and mentorship to ensure high-quality deliverables and client satisfaction.
As a Principal, I bring deep subject matter expertise and industry knowledge to client engagements, providing strategic insights and recommendations that help our clients achieve their goals. I also ensure that our consulting services are aligned with industry best practices and standards, and that we continue to innovate and evolve to meet the changing needs of our clients.
As a Principal, I bring deep subject matter expertise and industry knowledge to client engagements, providing strategic insights and recommendations that help our clients achieve their goals. I also ensure that our consulting services are aligned with industry best practices and standards, and that we continue to innovate and evolve to meet the changing needs of our clients.
deVere Group
Finance
Financial Wealth Advisor
8/2021 - Present
At deVere Group, I serve as a Financial Wealth Advisor, specializing in delivering tailored financial planning and investment solutions for expatriates and international investors. I leverage expertise in wealth management, cross-border financial planning, and investment strategies to help clients optimize their portfolios, manage UK pensions, and navigate global tax regulations. By providing personalized advice on retirement, education, and estate planning, I build trusted relationships and empower clients to achieve their financial goals in complex, international markets. My focus on compliance and market-driven strategies ensures sustainable wealth growth and client success.
Tui Uk
Corporate Strategy & Development
Operations Executive Director
2/2024 - Present
As Operations Executive Director at TUI UK, I lead strategic and operational initiatives to drive efficiency and deliver exceptional customer experiences. I oversee critical functions, including process optimization, resource management, and cross-functional collaboration, ensuring seamless alignment between business objectives and day-to-day operations. My role involves developing and implementing innovative strategies to enhance service delivery, improve operational performance, and support organizational growth. By leveraging data-driven insights and fostering a culture of excellence, I ensure the consistent achievement of high standards across teams, contributing to TUI’s reputation as a global leader in the travel and tourism industry.
Carnival
Human Resources
People & Performance Manager
5/2016 - 9/2024
GENERAL RESPONSIBILITIES Managed the development, administration and implementation of all HR functions, such as: interviewing, recruitment, appraisals, training and professional development, benefits, and associate relations activities. ACHIEVEMENTS:
•Represented employee needs and implemented management agendas.
•Executed change management for long- and short-term management strategies.
•Conducted interviews for all management positions and issued hiring recommendations
•Promptly and accurately provided guidance to Managers / HODs in conjunction with Human Resources-related matters, policies, and procedures.
•Identified high risk issues and immediately escalated them to the relevant parties.
•Devised and implemented various human resource programs to enhance the company's reputation and ensure amiable relations between employees and upper management
•Implemented all new HR policies and company initiatives.
•Designed new compensation policies for employees and modified them as
•Represented employee needs and implemented management agendas.
•Executed change management for long- and short-term management strategies.
•Conducted interviews for all management positions and issued hiring recommendations
•Promptly and accurately provided guidance to Managers / HODs in conjunction with Human Resources-related matters, policies, and procedures.
•Identified high risk issues and immediately escalated them to the relevant parties.
•Devised and implemented various human resource programs to enhance the company's reputation and ensure amiable relations between employees and upper management
•Implemented all new HR policies and company initiatives.
•Designed new compensation policies for employees and modified them as
Tide Solar
Operations
Managing Partner
9/2021 - 7/2023
GENERAL RESPONSIBILITIES Channel Partner Sales Manager, Overseeing Global expansion. Executing Go to Market Strategy and implementing R&D, production &sales of PV silicon wafer /cell. Responsibilities included developing key growth sales strategies, tactics and action plans. Oversaw Successful execution of strategies required to achieve financial targets. Part of my duties included hitting annual targets, building relationships and understanding customer trends. ACHIEVEMENTS:
•Facilitating communication between business entities
•Executed change management for long- and short-term management strategies.
•Providing strategic insight and guidance for business goals
•Promptly and accurately provided guidance to Sales Managers / HODs in sales-related matters, policies, and procedures.
•Arbitrating business decisions and strategies.
•Establishing company goals and developing action plans
•Implemented all new HR policies and company initiatives.
•Own and hit/exceed annual sales targe
•Facilitating communication between business entities
•Executed change management for long- and short-term management strategies.
•Providing strategic insight and guidance for business goals
•Promptly and accurately provided guidance to Sales Managers / HODs in sales-related matters, policies, and procedures.
•Arbitrating business decisions and strategies.
•Establishing company goals and developing action plans
•Implemented all new HR policies and company initiatives.
•Own and hit/exceed annual sales targe
The Point Company UK
Sales
Sales Operations Manager
11/2019 - 1/2020
The Point Company, are a technology focused demand generation company that offer sales & marketing support services to technology companies across the globe. Appointment setting is what we do. Our 100% IT Channel focused sales and marketing specialists are your one-stop shop for generating quality decision maker appointments. The Point Company provides the services you need to plug your skills and resource gaps by providing any, or a blend, of services that'll save you the time and expense involved in finding, recruiting, training and retaining staff. GENERAL RESPONSIBILITIES
•Responsible for creating, managing and executing strategic programs to drive key revenue,
•Key Operations liaison to Strategy, planning and GTM – role definition and KPIs, Territory Planning, Quota Management, Sales Compensation design, execution and administration
•Led Sales Operations functions including Deal Desk, Data Governance and Data Strategy, Order Management and Infrastructure, Pipeline and Forecast
•Responsible for creating, managing and executing strategic programs to drive key revenue,
•Key Operations liaison to Strategy, planning and GTM – role definition and KPIs, Territory Planning, Quota Management, Sales Compensation design, execution and administration
•Led Sales Operations functions including Deal Desk, Data Governance and Data Strategy, Order Management and Infrastructure, Pipeline and Forecast
Disney Cruise lines USA
Human Resources
Assistant Human Resources Manager
4/2014 - 4/2016
Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. As a crewmember and leader on-board I successfully implemented and brought the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! Through on going training and development this allowed me to continuously learn and grow personally and professionally. I was responsible for a variety of functions that support our shipboard leaders. This entailed being responsible for the overall strategy and delivery of our leadership development programs, and serves as a role model and coach for our leaders. The Assistant Human Resources Manager ensured that our performance management processes are delivered consistently and effectively in order to uphold Company policies and pr
Carnival
Corporate Strategy & Development
Corporate Trainer
11/2011 - 3/2014
Carnival cruise lines are a British American owned cruise line based in Doral, Florida, a suburb of Miami in the United States. Carnival is one of the leading cruise lines in the world. Ninety per cent of Carnival Cruise lines guest are from North America with an annual turnover of up to 12 million guests per year. Carnival has 24 ships sailing in the Eastern, Western Caribbean and in the Pacific. GENERAL RESPONSIBILITIES The Onboard Training Specialist oversees the ship-training center, and conducts general training courses including, but not limited to, Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. Responsible for all related record keeping. Coordinate and assist with company recognition programs, including Vacation Hero. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed. As the on board Corporate train
Carnival
Customer Service
Guest Services Specialist
8/2009 - 11/2011
GENERAL RESPONSIBILITIES Attending to customer complaints and providing resolutions. As the on board Guest Services manager my duty was to ensure guest needs are satisfied and met among other duties stated below: ACHIEVEMENTS:
•To answer queries about the ship and ports of call; in person and over the telephone.
•Listen and documenting guests' concerns resolving them and follow up with relevant departments and the guest accordingly.
•Handling lost and found questions and documenting lost and found items accordingly.
•Reporting and following up on maintenance issues.
•To respond to guest enquiries regarding onboard credits and bon voyage.
•Performing cash handling transactions and closing out sail and sign accounts.
•Assist the Shore Excursions Manager in selling and providing information about tours. Reason for leaving: I was offered the opportunity to develop my career into a Training And Development Manager in the same organization.
•To answer queries about the ship and ports of call; in person and over the telephone.
•Listen and documenting guests' concerns resolving them and follow up with relevant departments and the guest accordingly.
•Handling lost and found questions and documenting lost and found items accordingly.
•Reporting and following up on maintenance issues.
•To respond to guest enquiries regarding onboard credits and bon voyage.
•Performing cash handling transactions and closing out sail and sign accounts.
•Assist the Shore Excursions Manager in selling and providing information about tours. Reason for leaving: I was offered the opportunity to develop my career into a Training And Development Manager in the same organization.
AFRICAN SUN HOTELS
Sales
Sales and Marketing Director
8/2004 - 7/2009
African Sun is one of the leading hotel groups in Africa. It has hotels dotted around East, West, Central and Southern Africa. The hotel group runs world class hotel franchises like Holiday Inn and Crown plaza and is one of the leading safari hotel groups in Africa reputed for unforgettable leisure experiences. GENERAL RESPONSIBILITIES As Sales and Marketing manager I had to come up with innovative marketing strategies to ensure the group established itself as a leading hospitality brand in Africa. Part of my responsibilities were to ensure all operating systems are in compliance with the corporate brand manual and ensuring that franchise needs and requirements are complied with at all times. Leading a team of 46 within a Hotel Group from a multitude of different nationalities.