Ensure full oversight and accountability for all key deliverables related to the migration of population health functionalities from Arcadia to Epic Healthy Planet

Managed project plan for all Performance Year 1 deliverables for the MassHealth 1115 Waiver Quality and Equity Incentive Program across BILH's 10 participating hospitals and ACO to meaningfully advance health equity for the health system's 1.3 million patients and secure 36M in funding for the system

Coach corporate clients 1:1 to develop emotional intelligence, communication, time management, relationship management, and leadership skills

Lead key projects including hiring new staff, developing training curriculum, and writing marketing collateral

Managed build out of Customer Success team for innovative value-based care initiative of a major health insurer to differentiate the provider experience

Implemented Zendesk to improve platform support; created and documented all processes in detailed Customer Success Playbook

Hired 3 founding Customer Success team members to provide a partner-oriented experience and trained each on all procedures for managing newly created Call Center

Established close working relationships with Practice Success, Product, Engineering, QA, & other key teams to drive platform adoption

Managed project plan for build and implementation of innovative telehealth platform to increase access to care for over 500,000 underserved patients at 80+ clinic partner sites

Increased educational session program offerings by 164% in 12 months

Launched Continuing Medical Education (CME) pilot program in partnership with University of California, Los Angeles to increase average participation in educational sessions by 96%

Designed volunteer onboarding and credentialing process and managed ongoing policy adherence for 85+ physician volunteers

Implemented Trello organization-wide to optimize management of educational session program and volunteer onboarding across remote team in 6 states

Managed scheduling, communications, and training for over 200 weekly volunteers to ensure appropriate staffing

Managed marketing and logistics for 400-person signature gala, raising $535,000 to support operations

Taught 9th grade English Preview class to small group of students with learning disabilities and English as a second language in order to build comprehension and retention of course material

Supported students individually by tutoring course material, teaching organization and time management skills, modeling and encouraging appropriate behavior, and communicating with parents and guardians