Functional Skills

Business Operations
Project Management
Cost Reduction
Vendor Management
Strategic Planning
Service Management
Customer Experience
Product Data Management
Change Management / Org Design
Business Analysis

Software Skills

Microsoft Office
PowerBI

Sector Experience

Business Services
Technology
Telecom
Fortune 500

Experience

AT&T Product Management / Strategy
Vice President Product Management
1/2022 - 11/2022
Reporting to the division SVP, managed AT&T Business capital $2B CAPEX, AT&T Business OPEX $1B, and 150 employees with six direct. Responsible for Product Management of core legacy products representing $12B in revenue and $5B in EBIT.
AT&T Customer Service
Vice President Service Management – Systems Integrator Segment
1/2020 - 1/2022
Reporting to the division SVP with a $250M OPEX, $32M CAPEX and 3,000 employees with 10 direct. Responsible for the Service Management Team, which provides worldwide service, architecture, engineering and busines operation support to 1,200 direct and indirect clients.
AT&T Management Consulting
Vice President Business Transformation & Customer Experience – Global Operations & Services
1/2018 - 1/2020
Reporting to the division EVP with a $58M OPEX, $80M CAPEX and 250 employees with 8 direct. Responsible for the Business Transformation program team, which improves operational efficiency, increases revenues, and improves overall customer experience; managed strategy development, initiative program management, and portfolio prioritization.
AT&T Sales
Vice President Solution Center – Global Operations and Services
1/2014 - 1/2018
Reporting to the SVP Sales Enablement with a $100M OPEX and 1,000 employees with 10 direct. Responsible for leading a custom solution design and ordering team, focused on providing customized solutions for large enterprise customers; and for developing and delivering complex bespoke solutions for all sales segments.
AT&T Information Technology
Vice President Customer & Digital Experience
1/2012 - 1/2014
Reporting to the Chief Digital Officer with a $100MM OPEX, $160M CAPEX, $300M Revenue Goal and 700 employees with 10 direct. Responsible for managing the AT&T Business Services Section of the corporate website, and for designing and delivering the overall digital experience for mobile, wireline sales, and service.
AT&T Corporate Strategy & Development
Vice President Business Strategy
1/2007 - 1/2012
Reporting to the division SVP with a $10M OPEX, $250M CAPEX, and 20 employees with seven direct. Responsible for managing the strategy and business development team with a primary focus on developing and implementing short, medium, and long-term strategic investment programs to improve trajectory.