Spearheaded transformative patient and employee experience initiatives, driving organizational excellence, championing strategic decision-making and leveraging innovative tools to amplify engagement and enrich care delivery, resulting in tangible improvement.
• Developed and executed strategic patient and employee experience initiatives across a vast network of care settings and hospitals, including the New York Eye and Ear Infirmary of Mount Sinai, impacting over 40,000 employees.
• Provided strategic guidance on communication systems and processes to the executive team during $1 billion transformation, advocating for data-driven decision-making and continuous listening to enhance organizational culture and performance.
• Established the Patient and Family Partner Program, incorporating diverse patient voices into care planning and delivery processes. Predominantly supported $15+ million digital transformation and enablement roadmap and led Steering Committee of 25+ multidisciplina

Led collaborative initiatives to enhance patient and employee experiences by partnering with cross-functionalstakeholders, while actively engaging patients and families to address real-time indicators. Leveraged analytics to drive data-driven decision-making.
• Collaborated with clinical and non-clinical leaders and staff to develop and implement experience improvement initiatives.
• Partnered with Marketing to develop tailored communications for diverse patient population. Held patient focus groups.
• Led team of 4 in engaging patients and families to address real-time experience indicators in partnership with care teams.
• Spearheaded an executive leader rounding program driving employee engagement to unprecedented levels. In one year, 200+ rounds took place in 100% of departments, achieving 90% leader attendance.
• Crafted a comprehensive wellness strategy as Wellness Section Chief during the COVID-19 pandemic. Partnered with 20+ departments and 50+ external stakeholders to pro

Empowered clinical leaders through tailored coaching, resulting in heightened leadership effectiveness and improved patient experiences. Conducted comprehensive analysis and reporting of patient experience performance and developed novel tools.
• Provided tailored coaching to 16+ clinical leaders, enhancing leadership effectiveness and patient experience outcomes.
• Developed innovative tool to facilitate clinicians' ability to collect and address real-time indicators of experience.
• Provided analysis and reporting of patient experience performance utilizing databases to interpret the patient voice.
• Designed and delivered 100+ immersive training sessions to empower caregivers, strengthen teamwork and communication.

Evaluated and advised on cancer care delivery and support during a 5-year, multi-million-dollar transformation. Gathered real-time patient feedback for service recovery and crafted impactful patient narratives to inspire a culture of human-centered care.
• Evaluated and advised on cancer care coordination, supportive care programs, patient education, administrative and clinical workflows, and patient and family engagement, catalyzing a 5-year, multi-million-dollar cancer care transformation.
• Collected real-time experience indicators through patient rounds to enable predictive analytics and expedite service recovery.
• Crafted and shared 10+ poignant patient narratives inspired by my own experience with leaders and employees, fostering recognition and igniting a culture of human-centered care.
• Leveraged communication skills in redesign of patient surveys, with a focus on increasing patient engagement.
• Utilized critical and analytical thinking during restructuring of program's

Led the development and execution of comprehensive marketing, public relations, and communication strategies for consumers and retailers, leveraging data-driven insights and strategic product positioning.
• Developed and implemented consumer and retailer marketing, public relations, and communications strategies.
• Leveraged marketing analytics and data management tools to identify target customers and devise campaigns.
• Cultivated relationships with 100+ retailers and press outlets, elevating media visibility through strategic product positioning.
• Achieved $300k+ in sales through consistent, strategic networking and brand promotion with target consumers.