An accomplished technology leader who helped scale the company from a regional to a national player by transforming the IT function, strategy, ERP, and other business systems. Reported to the CEO and presented quarterly to the Board of Directors.
❏ New contact center solution
❏ Orchestrated a companywide digital transformation
❏ Modernized all material line of business systems
❏ Propelled business and user satisfaction through a robust IT service management practice (ITIL V4) and 5-year maturity roadmap
❏ Enabled governance, development, and management of IT projects
❏ Transformed and modernized the technology footprint
❏ In collaboration with the executive team, developed transformation and IT
❏ Delivered cloud transformation

Program management of key strategic solutions for system implementations, PMO setups, and IT transformations.
• Turned around a $19M red program to transform workforce management systems and capabilities using a new Avaya contact center solution.
• Directed $20M modernization of on-premise pension and benefits core business systems to SaaS solution in AWS Cloud.
• Enhanced governance of the application modernization portfolio by constructing a framework for estimating costs, resource needs, and timelines.
• Enabled multi-channel online payments for all BC government ministries. Led digital transformation for system integrator.
• Delivered successful M&A integration, leading all aspects, from strategic planning through completion.
• Improved project portfolio alignment with organization's strategic priorities by forming a new rubric for evaluating proposed projects.
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• Deployed Microsoft ERP solutions to mining several mining companies.
• Built framework for assessing and adva

HP Lean Lead, Consulting,
Eli Lily, United Airlines, MPI, Dec 2012 – May 2014
• Raised practice profitability by $10M in 12 months, steering analysis of major accounts and driving efficiencies.
• Reporting to SVP of Consulting in North America, was responsible for addressing gaps and opportunities with large consulting practices (>$100M) throughout North America.
• Using McKinsey's Lean six sigma methodology, provided recommendations and roadmaps to Account Executives to improve team efficiency, increase profitability, ensure best practices were in place, and create maturity roadmaps.

• Design optimization of the contact center solution used by Eli Lilly and the follow-the-sun model for support.
• Over 3-years, transformed the former Ministry of Revenue 100 person IT department including team re-structuring, service management and delivery, project delivery team, requirements & testing, configuration management, and service desk.
• Modernized BC government's legacy mainframe revenue management system with a new SAP system.
• Over 1.5-years, transformed of the former Cenovus Energy 150 person application service delivery department including setting up PMO, operational and strategic governance, team re-structuring, rolling out ITIL V3, and partial outsourcing.
• Improved the organizational processes and achieved compliance with CMMi level 3.
• Managed changes across the application portfolio and support processes to ensure compliance with FOIPPA & FIPPA.
• Worked with Deloitte on implementing SAP ERP for Ministry of Small Business and Revenue.