- Led multiple patient experience and pharmacy workstreams, driving alignment between product, legal, engineering, and operations to support national clinic expansion and digital health goals.
- Owned program-level reporting, backlog prioritization, and partner engagement, enabling visibility and delivery across 10+ cross-functional teams and 50+ contributors.
- Facilitated weekly partner calls, executive updates, and contracting alignment, ensuring timely decision-making, compliance, and streamlined onboarding of strategic initiatives.

-Led enterprise-scale digital health initiatives across patient experience, pharmacy operations, and reporting infrastructure.
- Managed over 100 cross-functional resources including product owners, engineers, business stakeholders, and designers.
- Directed strategic execution, backlog prioritization, and executive-level reporting to senior leadership.

- Directed a $6M enterprise rollout of a content management system, improving efficiency across 3,000+ locations and clinical staff files.
- Led a team of five analysts with consulting, operations, and healthcare delivery backgrounds.
- Orchestrated enterprise programs including COVID-19 response initiatives, clinical staffing optimization, and employee retention strategies.

- Oversaw a multi-state pilot of electronic health record (EHR) software, including rollout planning, training, stakeholder coordination, and system adoption.
- Developed and executed comprehensive project plans covering business requirements, milestones, risks, and resource allocation.
- Applied change management methodologies to ensure successful transition to new technologies and workflows.

- Served as Product Owner for a mobile clinical app, collaborating with cross-functional teams and an external Scrum partner to define, build, and deploy.
- Rebuilt a diabetic care program into a digital-first solution with measurable outcomes in patient health and staff efficiency.
- Designed and launched an innovative transition-of-care program to reduce hospitalizations, re-admissions, and mortality rates.

- Spearheaded the tech and operational strategy for new dialysis center models, integrating digital tools and space design.
- Piloted a secure mobile messaging solution, overseeing legal compliance, vendor engagement, and companywide adoption.
- Led operations redesign in a major market, improving medical loss ratio from 104% to 88% within 12 months.