Responsible for the design, develop and implementation of application and reporting solutions to address business needs.
• Developed business requirements for improving the sales ordering process using automation of CPQ - Configure, Price and Quote software (Oracle) development for Quote approvals, workflows, supplements, and Add/Change scenarios.
• Developed high-level and detailed business requirements including wireframes/storyboards and data matrices for task-based order fulfillment automation software development.
• Proficient with SalesForce.com SFDC, Atlassian Jira, and Microsoft Excel, Word, PowerPoint, Project, Visio and Outlook.
• Gathered, analyzed, and documented complex systems requirements for multiple lead to cash order flow activities for voice and data products for enterprise unit: Hosted Voice, SIP/PRI, Site Survey.
• Supported efforts to simplify and enhance the client experience.
• Produced detailed analysis, documentation, and recommendations regarding busine

Responsible for financial, technology and human resource functions and facility. Staff lead for Board of Directors' Finance Committee. Served as Treasurer of the association and CornPAC political action committee.
● • Championed business improvements to further the mission of the Association. Key systems championed, implemented and managed include:
• Websites, Intranets and mobile cloud customer portals
• Accounting Systems with improved reporting services
• Online and mobile credit card processing
• Online expense approval system (Expensify)
• Email newsletters and social media tools
• Grassroots online activism tools
• Online payroll and employee benefit systems
• Restaffed Accounting Department and implemented processes and procedures for timely payments, accurate payroll and improved financial reporting.

Responsible for operational performance of all technology equipment.
• Implemented and maintained new capabilities to business technology systems, including workstations and business support systems. Key projects included new and improved customer order system, electronic mail systems, external and internal web sites, and network infrastructure.
• Maintained network and workstations (including software-related support) at main and remote locations (50+ users).

Responsible for all information systems activities.
• Developed internal business systems to manage and lead a new company.
• Successfully worked with clients, contractors and vendors to market and service products.
• Maximized direct marketing and advertising strategies to promote and grow business through the use of technology.

Directed staff in research and analysis of insurance claims experience which identified and solved marketing, pricing and cost control issues.
• Sponsored the implementation of a major information system providing analysis of requirements, which delivered a system that met critical business needs. rjmans@gmail.com
● • Directed and developed process to profile physicians, hospitals and other health care providers, based upon financial and utilization measurements, to identify preferred providers for new and existing networks.
• Identified and resolved data quality and management reporting issues to improve accuracy and timeliness of business information.

• Coordinated research study of the strategic assessment of Information Systems within General Dynamics, which led to the sale and decentralization of the Information Systems business unit.
• Managed the review of key information system projects. Success of program led to greater timeliness and quality of project management information and improved attention to customer satisfaction.
• Provided executive support to Chief Information Officer for business projects.

Manufacturing and Information Systems, Rancho Cucamonga, CA
• Planned and conducted business analysis and computer systems training for $10 million Manufacturing Resource Planning (MRP II) implementation project which improved manufacturing efficiency and profitability.

• Developed an Executive Information System for Production, which automated and improved daily executive reporting capabilities.
• Conducted business systems analysis in Production Department, which resulted in cost savings and improved organizational effectiveness.