Functional Skills
Performance Management
Business Analysis
Business Operations
Customer Relationship Management
Leadership Development
Product Data Management
Change Management / Org Design
Business Analytics
Business Planning
Data Visualization / Reports
Operational Transformation
Process Design / Re-engineering
Strategic Planning
Systems Analysis
Operational Efficiency
Software Skills
Azure DevOps
C++
Canva
Data visualization
Google Docs
Internet Explorer
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Visio
Microsoft Project
Microsoft Word
Outlook
Performance monitoring
Smartsheet
Sector Experience
Business Services
Retail
Technology
Languages
English
Case Study
Case Studies
Data Analysis and Performance Management of a Reservation System
Travel & Hospitality
Change Management / Org Design
Business Planning
Data Visualization / Reports
Aligning Team Dynamics and Org Culture during Transformation
Technology
Change Management / Org Design
Process Improvements
Operational Transformation
Big 4 Accounting
Fortune 500
Top Consulting Firms
Experience
TLW INTEGRATED SOLUTIONS, LLC
Management Consulting
Chief Executive Officer & PRINCIPAL CONSULTANT
1/2025 - Present
Business Operations and Change Management consulting.
Author & Thought Leader-Published a book- "Excellence in Motion" demonstrating expertise, leadership, and insights in operations and change management
Extensive Industry Experience-28 years across multiple industries, leading complex projects, and driving strategic transformations
Certifications & Strategy-Pending WOSB certification. Designed structured consulting methodologies for strategy, process optimization, governance, talent development, and data-driven decision-making
Author & Thought Leader-Published a book- "Excellence in Motion" demonstrating expertise, leadership, and insights in operations and change management
Extensive Industry Experience-28 years across multiple industries, leading complex projects, and driving strategic transformations
Certifications & Strategy-Pending WOSB certification. Designed structured consulting methodologies for strategy, process optimization, governance, talent development, and data-driven decision-making
Ernst & Young (EY)
Product Management / Strategy
DIRECTOR, GLOBAL ENABLEMENT ENTERPRISE PRODUCTS & SERVICES
3/2015 - 11/2023
Enabled Product Management Excellence –Designed product management enablement programs, driving agile adoption and cross-functional alignment that resulted in 20% faster turnaround for key initiatives
Drove Organizational Change Management – Spearheaded enterprise-wide change management strategies, increasing adoption rates for new technologies and processes by 30% and minimizing resistance
Formed Performance Metrics & Governance Standards – Designed/implemented governance frameworks and key performance indicators (KPIs), driving 15% improvement in operational efficiency and accuracy
Drove Organizational Change Management – Spearheaded enterprise-wide change management strategies, increasing adoption rates for new technologies and processes by 30% and minimizing resistance
Formed Performance Metrics & Governance Standards – Designed/implemented governance frameworks and key performance indicators (KPIs), driving 15% improvement in operational efficiency and accuracy
McKesson
Information Technology
DIRECTOR, TECHNOLOGY SOLUTION SERVICES
9/2013 - 3/2015
Optimized vendor management by negotiating contracts and streamlining processes, resulting in 15% cost savings or improved service delivery
Led cross-functional teams, driving strategic initiatives that improved efficiency and increased productivity
Improved internal support for technology tools and services, reducing response times and increasing customer experience consistency
Led cross-functional teams, driving strategic initiatives that improved efficiency and increased productivity
Improved internal support for technology tools and services, reducing response times and increasing customer experience consistency
BoA Merchant Services
Product Management / Strategy
VP, PRODUCT GOVERNANCE
1/2011 - 8/2013
Led product planning initiatives, optimizing roadmaps and prioritization
Implemented governance frameworks that enhanced decision-making and reduced risks, ensuring operational consistency
Utilized data-driven insights to refine strategies and improve performance
Implemented governance frameworks that enhanced decision-making and reduced risks, ensuring operational consistency
Utilized data-driven insights to refine strategies and improve performance
Intercontinental Hotels Group
Management Consulting
EXECUTIVE MANAGEMENT CONSULTANT
1/2007 - 12/2010
Designed and implemented a PMO office, establishing governance, structure, and best practices that resulted in 10% increase in project success rates or alignment with business objectives
Developed a Business Analysis practice for a reservation system tech team, streamlining requirements gathering and solution delivery
Advised C-suite technology leaders on strategic initiatives, driving improvement in operational efficiency, and transformation adoption
Developed a Business Analysis practice for a reservation system tech team, streamlining requirements gathering and solution delivery
Advised C-suite technology leaders on strategic initiatives, driving improvement in operational efficiency, and transformation adoption
Assurant
Sales
SR. CLIENT RELATIONSHIP MANAGER
6/2003 - 12/2006
Led end-to-end program delivery, ensuring 100% on-time implementation of solutions tailored to retail business needs
Managed multimillion-dollar client accounts, aligning program objectives with business goals to deliver 25% revenue growth and client stickiness
Optimized account strategies and streamlined processes for retail program execution
Managed multimillion-dollar client accounts, aligning program objectives with business goals to deliver 25% revenue growth and client stickiness
Optimized account strategies and streamlined processes for retail program execution
Nortel Networks
Design
SR. SOFTWARE ENGINEER
1/1996 - 12/2001
Optimized codebase and workflows, reducing technical debt and enhancing maintainability
Developed and deployed scalable software solutions, reducing system downtime and improving performance
Mentored and coached junior developers, increasing team productivity and knowledge-sharing culture
Developed and deployed scalable software solutions, reducing system downtime and improving performance
Mentored and coached junior developers, increasing team productivity and knowledge-sharing culture