Helps clients with the target operating model for enterprise cost reduction, technology transformation and procurement transformation. □ Developed IP and Leading practices for advisory work on digital transformation □ Focus on value added services for enterprise cost reduction and technology deployment □ Developed a go to market framework for High Growth B2B Companies □ CLM & Procurement Advisory including business case, supplier selection, stakeholder buy in, project management, implementation and integration, etc.

Helps clients with the target operating model for enterprise cost reduction, technology transformation and procurement Transformation.

Chief Alliance Officer, leading the Alliance Team that manage over 30 Alliance Relationships. Primary focus was on an alliance transformation that included a focus on alliance relationships, the use of metrics to track Alliance success, a Playbook, and a reorganization. □ Part of the Global Leadership team □ Reestablish strategic relationships with the core technology partners and expanded to the Big 4 and MBB

Chief Customer Officer, leading the Customer Success Team (50 people) that manage over 200 Fortune 1000 companies. Focused on customer satisfaction, net revenue retention, executive relationships, service delivery/support, and account expansion. □ Part of the Global Leadership team with growth from a $250M valuation to currently $800M valuation in this most recent Series
● round □ Implemented several Customer Success (CS) Transformation initiatives (30/60/90 day plan) that made a positive impact, including: a CS playbook; updated job descriptions; a CS Performance Plan; CS Processes (references, analysts, Customer Advisory Board, etc.); an early warning system to identify potential customer issues; a health check methodology to drive usage and additional expansion □ Zero Churn (loss of any account or any account revenue) for the 12 months following the implementation of my plan 30/60/90 plan
□ Delivered at least one Webinar a month with additional Conference Presentations □ Direct Sa

Leading an internal global transformation for EY Global (EYG) that includes the strategy, evaluation, negotiation, implementation and management of large Information Technology and Business Process Managed Services Contracts for internal EY focused on enterprise cost reduction.
□ Leading the sourcing strategy, vendor selection, RFP approach, transformational agenda, HR approach, communication and change management and contracting strategy of several RFPs □ Areas being outsourced include a coordination of people, process and technology / automation (new hardware and software) to drive savings □ Managed Services RFPs include: 1. Desktop Transformation (End User Computing), 2. Compute (Infrastructure), 3. Support Experience (ServiceDesk); 4. F&A, 5. Other functional areas □ Building a Vendor Management Center of Expertise that includes technology, people, and processes. Manage large vendor contracts including IBM, Microsoft, SAP, TCS, Wipro, Infosys, SuccessFactors, Qualtrics, Conduent,

Market facing and business development role to help clients with their SG&A spend specifically Outsourcing, Managed Services, Procurement, and Global Business Services for IT, BPO, Industry back-office, software, hardware, digital, etc.
□ Leader of the Outsourcing and Automation Advisory (OAA) leader for North America □ Developed go to market plans, delivery IP, process documentation, and engaged with clients for OAA across all industries □ Recruited, onboarded, trained and mentor new resources for the OAA Team and the Supply Chain Practice □ Guest lectured on the topic of Managed Services, Procurement, Supply Chain Technologies, GBS, and Operating Model Transformation to MBA programs that include Kellogg Northwestern, Vanderbilt, etc. Also, facilitated Town Halls to provide students and recruits insights into what a career at EY would entail □ Recognized by International Association of Outsourcing Professional as a Top Advisory Firm, four years in a row □ High engagement quality scor

Responsible for several areas related to ITO and BPO service delivery of the Managed Governance Service (MGS) service line. Areas of focus includes new service line development, internal KPMG approvals (risk, independence, etc), client go-to-market, market facing collateral, presentations to internal (KPMG Partners) and external (industry conferences). □ Founder of KPMG's MGS for Governance and Vendor Management as a Managed Service
□ Sourcing Strategy client work □ Governance Managed Service internal and external service development lead □ Go to Market plans for SW tool, Research and Development, and new single process offerings □ Shared Services advisory and design □ Customer interaction outsourcing experience for TIAA, so they could communicate, educate, and interact with their plan participants more effectively □ Big four internal audit experience for several clients □ Mentor and coach to several KPMG colleagues □ Assist the Industry Leads (Healthcare, Financial Services, etc) to

Led TPI's Healthcare and Life Sciences and Healthcare Industry Practice.
□ Identified leads, sold business to new and existing accounts, and consulted at various Healthcare, Pharmaceutical, and Medical Device Accounts □ Account management responsibilities for key clients □ Developed the concept of an "Affinity Team" to provide matrix coverage for accounts and industries □ Sold over $10M in advisory and consulting services in a twelve-month period; this was five times the revenue from the previous year for similar sector/accounts □ Developed a business plan to create Healthcare and Life Sciences as a traditional consulting practice □ Generated leads by writing industry related articles, white papers, and client briefs, all of which were used on the website, posted in online periodicals, and distributed in marketing campaigns □ One of the top 30 leaders/partners in the company □ Developed industry specific service delivery IP, sales collateral and marketing material

Led sales and account management for a large consumer packaged goods company for the largest outsourcing contract proposed at over $7B.
□ Expanded and helped manage a team of over 120 resources during a two-year period □ Coordinated meetings, EDS resources, external resources and the bid responses for several iterations of the competitive RFP process □ Interfaced with executives at this commercial client (e.g. P&G), as well as their sourcing advisor (e.g. TPI) to be positioned to get an award for the contract
□ Worked with both the client's ITO and BPO teams to develop the RFP response, pricing, and coordination of meetings and resources

Responsible for sales and business development activities in a several state area.
□ Developed account plans and territory plans to facilitate growth in the region □ Networking, cold calls, alliances and partnerships to find and develop leads and opportunities □ Account responsibilities included: AEP, Ashland, Bank One (now JPMC), CG&E (now Duke), Huntington Bank, Lexmark, Limited, Ohio Casualty, Nationwide Insurance, PNC Bank, Procter & Gamble, State of Ohio, etc