Functional Skills
Software Skills
Certifications
Sector Experience
Notable Clients
Experience
• Proactively identified, assessed, and escalated project risks, implementing robust mitigation strategies to ensure seamless execution and alignment with overarching business objectives.
• Provided leadership and mentorship to a dedicated team of 12 change management professionals, fostering a culture of excellence and continuous improvement within the team.
• Led the development of an internal BPO website, designed to streamline process accessibility and enhance user engagement across the organization.
• Spearheaded the identification and implementation of necessary modifications to the Target Operating Model, ensuring seamless alignment with BPO strategies to maximize operational efficiency.
• Supported Organizational Change Management (OCM) and Organization Design initiatives related to BPO efforts, while simultaneously fostering the development of robust internal capabilities to sustain long-term organizational growth.