• Led program management for 20+ digital experience initiatives in collaboration with Engineering, Product & Partner ecosystem building/launching various customer engagement products and services and driving customer engagement up by 78%
• Built/grew partnership engagements across Bank Operations, Infrastructure and Payments (BaaS Partners, FIS, Fiserv, Plaid, Alloy, NerdWallet, Bankrate etc.) achieving higher customer acquisition (+35%), process efficiency (+57%) and business growth (+ ~30% YoY)
• Led program management for payments operational cost reduction program through business process digitization, systems consolidation and partner integration resulting in $3M savings/yr
• Owned long range planning, prioritization, resource allocation, budget, and delivery for $15-20 MM worth strategic growth and operations initiatives annually impacting $7B product portfolio.
• Led the program design and execution for financial crime risk remediation, reported to the compliance committee o

• Solid track record of generating consultative sales revenue and authoring several winning proposals/SoW/extensions to support ongoing client needs ~$2.5++M/year
• Led process redesign & implementation of a complaints laden billing process for high volume B2B agency customers for a top digital advertising company, driving customer satisfaction up by 76%, complaints down by 40%
• Assisted a global financial services company with the design/rollout of target operating model for Fraud and Tax Operations, driving down 20% people cost, 30% meeting time
• Led multi year implementation of a global regulatory change program impacting business operations (client onboarding, tax withholding and reporting) in 40 countries across 80+ products, 130+ systems.
• Assisted a notable regional bank with the design and delivery of end to end product risk management and governance framework in support of an MRA remediation
• Led cost savings of over $2M for a large global EU bak by implementing new s

• Led and managed the quality assurance program for a US corporate bank's global payment processing engine used across multiple geographies
• Delivered several new features/capabilities to enhance user experience for payment processing/exception handling reducing turnaround times by 70% within 1 mos. of launch

• Managed offshore delivery for J2EE pension management software at EU government agency, achieving an avg CSAT score of 98% throughout 15 mos. of development
• Led 15-member cross-functional team to successful implementation and rollout of Siebel CRM across B2C and B2B segments of major EU telecom client in record time of 18 months.