Led transition of Accounting, IT Support and HR functions from 49 countries into shared services centers on two continents
• Created Program Management Office, including all routines, processes and artifacts, to manage overall transition
• Instituted risk management practices to assure successful business case delivery
• Moved the work of 1200 professionals to the service centers in 24 months
• Implemented Management of Change program to enable process optimization and minimize disruption to the business

Led transition of Accounting, Supply Chain and HR functions from 84 countries into shared services centers on three continents
• Created Program Management Office, including all routines, processes and artifacts, to manage overall transition
• Instituted risk management practices to assure successful business case delivery
• Moved the work of 700 professionals to the service centers in 15 months
• Led strategy formulation, testing and implementation of Business Continuity Plan across all centers
• Led design and implementation of process metrics to manage delivery and quality
• Implemented Management of Change program to enable process optimization and minimize disruption to the business

Led a team of 20 professional for all aspects of program execution, from intake through post-release support
• Implemented holistic intake process to align capacity with corporate strategy and reduce backlog by 70%
• Reinvigorated PM practices to align with risk, policy and industry standards
• Established practices and tools to assess and mitigate risks while improving company-wide coordination

Leading a team of 7, implemented "learning organization" approaches for a 5,000-person technology organization
• Implemented end-to-end ideation and continuous improvement process
• Directed teams to improve Development, Project Management, Testing and Release Management processes
• Implemented Process Capability metrics regimen to drive software development excellence
• Reduced System Integration Test Defect rate by 30%
• Reduced high-severity UAT Defects by 92%
Brian M. Heath Page 2
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Led a team of 92 project management professionals, delivering all technology projects for Mortgage Sales and Fulfillment
• Average development efforts under management: 210 projects, $50MM
• Consistently exceeded Hoshin goals for at risk projects (

During Countrywide Transition, led Distributed Retail technology integration efforts for Loan Officer websites, Point of Sale, and Fulfillment for combined workforce of more than 4,000 associates. Delivered on time, on budget and with no high-impact defects.
● Prior Highlights

Created and led a high-performance team that delivered benefits across the enterprise, using Lean Manufacturing and Six Sigma methods. Drove thought leadership throughout the enterprise on applying CI techniques to improve process capabilities, leading to improved quality and productivity, while reducing cost, cycle time and process variation.
• Created and maintained a full-lifecycle ideation process with a 20% yield
• Collaborated with business stakeholders to deliver more than $150MM in benefits
• Implemented Operational and Process Control metrics to drive continuous improvement agenda
• Aligned ideas and initiatives with strategic, operational and financial objectives

• As Senior Manager, developed service offerings and business opportunities to drive results for clients; fostered relationships with senior client executives; delivered programs; managed client P&L; and mentored teammates
• As Manager, delivered high-value solutions; developed exceptional skills in industry knowledge, process design and delivery methods; managed schedules, risks and issues; managed program P&L; and managed team performance
• As Analyst and Consultant, utilized skills in software development, business analysis, process design, manufacturing systems and client service. Demonstrated high levels of performance, leading to progressively more demanding roles
Summary of Projects at Accenture (by competency):
• IT Strategy
o Toshiba America Information Systems – IT Strategy
o International Rectifier – TechnoFusion IT Assessment
o Sun Microsystems, Enterprise Security Architecture Project
o Toshiba America Electronic Compone