Pioneered the launch of this boutique advisory and consulting firm, ensuring the overall quality of the customer experience in a challenging and highly competitive industry. Consistently delivers top results to a confidential roster of clients, positioning organizations to scale and succeed.

Provides guidance and direction to the executive & senior leadership of client corporations in the areas of strategic deployment, digital transformation, cultural evolution, value chain transformation, and other areas.

Developed and delivers a portfolio of services that include Portfolio, Program, & Project Optimization, Business Transformation, Interim Management, and Learning Solutions.

Fulfilled a critical role leading the Strategy Execution and Innovation Office of this Australian bank and financial services provider. Maintained accountability for executing the “Return to Leadership” transformation initiative, impacting six banking units, group technology, and the corporate core.

Outstanding results, achieving $1.1B in structural cost reductions and margin improvement, coupled with a 3.8% increase in cash earnings, a 25% gain in digitally active customers, and 10% growth in digital sales.

Delivered significant growth in Net Promoter Score across all retained brands.

Achieved 92% of transformation goals on 85% of the initial investment during a period of increased regulatory obligations and an Australian Royal Commission into banking.

Orchestrated and executed strategic plans and roadmaps for the leading tax services firm in North America, with authority over the Excellence and Innovation Office. Served as the architect of a “Roadmap to $1 Billion” growth strategy impacting five lines of business and 14 tax practices throughout the North American, Canadian, and International business units. Met the founder and CEO’s goal of more than doubling revenue in half the time.

Delivered double-digit YOY revenue growth along with a 50% reduction in DSO. Maintained industry-leading client service ratings while navigating the business to win Best Place to Work awards.

Captured substantial gains in productivity through the deployment of SaaS platforms.

Recognized with the 2014 Chairman’s Award for Innovation.

A demonstrated record of success and achievement at this Fortune 500 office products company, marked by a promotion to a position of increased influence, authority, and accountability. Senior Vice President, Global Business Transformation, Promoted from Vice President of Business Process Improvement Orchestrated and executed a portfolio of strategic initiatives through an Enterprise PMO and Performance Excellence Office that served as the foundation for transformational change across the Retail, B2B, E-commerce, Global Supply Chain, Finance, Merchandising, and Marketing organizations.

Within three years, delivered results that included over $490M in EBIT and more than $150M in working capital.

Contributed to the successful merger of Office Depot and OfficeMax, directing the FTC approval process and the Integration Management Office. Identified and secured more than $850M in cost and revenue synergies.

Led the Performance Excellence Office and team for the global BPO division consisting of seven Lines of Business supported by a global network of 1: many delivery centers and a workforce of over 85,000 people. Results included over $300 million of margin contribution, multiple SLA industry benchmarks, and Accenture being named a top industry BPO provider (later winning “Transformation of the Year”).

Led an informal “Rehab and Return” specialist team credited with turning-around multiple high-profile, under-performing BPO deals and mission-critical initiatives, retaining well over $100 million of contract revenue.

Early roles included multiple roles as Transition Lead, Transformation Lead, and interim Delivery Lead.

Quality Engineer
Lean Six Sigma Master Black Belt
TQM Leader
ISO 9001: 1994 Management Representative

TQM Quality Circle Leader
Lead Production Operator