Functional Skills

Go-to-market Strategy
Customer Experience
Customer Segmentation
Industry Expertise
Voice of the Customer

Sector Experience

Financial Services
Healthcare
Technology

Experience

Office Hours Start-Up
Head of Client Solutions
4/2022 - 2/2023
Brought on by leadership team to manage, develop and scale team responsible for serving our venture capital & start-up clients with expert calls – during first 5 months, hired and trained 10 new team members
Big Health Start-Up
VP Customer Success
12/2018 - 10/2021
Built 10+ person Customer Success team responsible for implementation, enrollment, outcomes and renewals for our entire US portfolio
Hearsay Systems Marketing
Sr Director, Global Product Marketing
1/2018 - 11/2018
Tapped by CEO and Executive Leadership Team to take over Product Marketing function - managed 3 Product Marketing Managers, developed collateral for new partnerships (SFDC, MSFT) & prepared all relevant launch materials for new product offering
Hearsay Systems Start-Up
Director, Customer Success - Americas
1/2016 - 1/2018
Managed team of 22 Customer Success Managers, Executives and Team Leads covering 85+% of ARR and 89+% of new ACV in 2016 and 2017
Hearsay Systems Start-Up
Director, Customer Success – West/Asia
9/2014 - 1/2016
Managed team of 7 Customer Success Managers and Executives across North America and Asia; hired our first CSM in Asia and drove adoption of our solution across Malaysia, Indonesia, Thailand and Hong Kong
Hearsay Systems Start-Up
Customer Success Executive
10/2012 - 9/2014
Managed 7 key account relationships; deployed a top account successfully in 18 countries, drove expansion of largest account in Canada and turned a key difficult client into a vocal champion for Hearsay.