Led a cross-functional team of project managers, business analysts, and technical analysts to execute a multi-year federal compliance program, delivering 22 business process and IT projects on time and within budget for a global financial organization. Effectively managed changing and competing priorities, identified and utilized cross program efficiencies, and improved resource alignment to project deliverables. First two projects delivered commended as exemplary by leadership team, setting a standard for related programs.
• Account Management: Responsible for building and maintaining strong client relationship and serving as primary point of contact for customer satisfaction. Managed delivery of all contract obligations and exceeded expectations from customer feedback surveys due to tailored solutions, excellent staffing alignment, and anticipating client's needs. Grew account by 6 FTEs and expanded scope of work with new service offerings.

Managed the communications, change management, and training workstream for a global biotech organizations’ IT implementation for a new knowledge management system, orchestrating key processes and ensuring seamless execution.
• Stakeholder Management: Assessed stakeholder influence, impact, and readiness to effectively to develop strategic change and communication plan. Engaged stakeholders regularly to apprise of project activities, status, issues and risks. Drove timely decision-making and maintained alignment across project touchpoints.
• Risk Management: Conducted organizational impact assessment to identify critical business functions, potential risks, and key affected areas to better prepare and manage impacts. Led discussions with cross-functional global leaders to develop mitigation plans.
• Communications: Developed and delivered clear, concise, and effective communications for executives, stakeholders, change agents, super users, and end users.