Experience

B.E.SMITH for UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER Product Management / Strategy

Interim Project Leader/Program Marketing

12/2020 - 6/2021

Developed go-to-market strategies for the hospital's COVID-19 pool screening program and conducted strategic business assessment of the hospital clinical laboratory services

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Bank of Hawaii Operations

Department Manager & Director, Senior Vice President

2/2020 - 12/2020

Led the organization’s operational excellence strategy through technology, processes, culture, and people .

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Bank of Hawaii Product Management / Strategy

Department Manager, Senior Vice President

10/2018 - 2/2020

Managed the organization’s consumer retail deposit and credit card businesses. Spearheaded product strategies to enhance customer
experience through the customer journey and increase operational efficiency

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Bank of Hawaii Human Resources

Director of Strategy, Senior Vice President

5/2016 - 9/2018

Designed and supported a strategy shift on how we engage with our people to enhance employee and customer experiences, change the way we think and operate, working closely with the organization’s CEO and Managing Committee members
Designed and executed the organization’s people strategy, preparing its people with relevant skillset and mindset to take the organization to the next level in collaboration with senior executives

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Bank of Hawaii Corporate Strategy & Development

Strategy & Analytics Manager

9/2014 - 6/2016

Led the strategy for mass market and small business segments and the strategy and execution for the physical branch network optimization and its transformation

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Bank of Hawaii Product Management / Strategy

Product Manager, Vice President/Assistant VP

9/2011 - 1/2015

Launched a new credit card program, re-entering the self-issuing business, and maintained tri-party card relationship.

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Bank of Hawaii Corporate Strategy & Development

Product Manager - Strategy & Analytics

11/2010 - 9/2011

Assessed and developed enterprise-wide strategies and initiatives for the bank

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Procter & Gamble Corporate Strategy & Development

Associate Manager – Strategy

1/2009 - 10/2010

Developed marketing and long-term strategies for the global male grooming business

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Bridgewater Associates Customer Service

Associate

7/2004 - 4/2005

Hired to form the company’s first presentation team to increase output efficiency and quality

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BlackRock Customer Service

Senior Client Associate/Client Associate

6/2000 - 6/2004

Managed key institutional client relationships and oversaw the launch and maintenance of the online trading system