Functional Skills
Data Analysis
Qualitative Research
Supplier Relationship Management
Innovation Management
Sales and Operations Planning (S&OP)
Organizational Culture
Change Management / Org Design
Customer Experience
Customer Segmentation
Data Collection / Research
Digital Experience Design
Future State Organizational Design
Market Research
Organizational Behavior
Organizational Strategy
Sector Experience
Business Services
Consumer Goods
Financial Services
Technology
Telecom
Case Study
Case Studies
Product Strategy for a Quick Service Restaurant (QSR) chain
Travel & Hospitality
Product Strategy
User Research
Organizational Strategy
Product launch for multi-billion dollar logistics company
Transportation & Logistics
Product Strategy
Market Research
User Research
Experience
Stellar Elements
Product Management / Strategy
Senior User Researcher
5/2022 - 5/2024
• Managed requirements of Fortune 500 client stakeholders to understand their business objectives and provide analytic solutions that positively address their needs
• Led discovery sessions, workshops and whiteboard sessions with client stakeholders and internal engineers to identify, understand and define customer needs, objectives, roadmaps and/or business requirements to design solutions that can best address existing or prospective clients
• Partner with client engagement managers, sales teams, analytics centers of excellence and other solutions consultants to move deals to close
• Led discovery sessions, workshops and whiteboard sessions with client stakeholders and internal engineers to identify, understand and define customer needs, objectives, roadmaps and/or business requirements to design solutions that can best address existing or prospective clients
• Partner with client engagement managers, sales teams, analytics centers of excellence and other solutions consultants to move deals to close
ReD Associates
Product Management / Strategy
Strategy Consultant
10/2021 - 1/2022
• Advised a global luxury brand to help them develop their medium-to-long term strategy, define their value proposition and brand identity
• Led ethnographic user research with consumers and industry experts in the UK, developing surveys, conducting in-depth interviews, contextual inquiries, shopalongs, diary studies, and card-sorting activities
• Presented insights and recommendations for clients through visual storytelling
• Led ethnographic user research with consumers and industry experts in the UK, developing surveys, conducting in-depth interviews, contextual inquiries, shopalongs, diary studies, and card-sorting activities
• Presented insights and recommendations for clients through visual storytelling
Robertson Foundation
Research
ProgramAnalyst
4/2020 - 7/2021
• Delivered 10 successful multi-year grant proposals to the board that helped drive organizational decision-making
• Developed qualitative and quantitative KPIs on three-year grant projects to monitor grant performance
• Created data decks and presentations for the board that evaluated the impact of organizational change initiatives
• Developed qualitative and quantitative KPIs on three-year grant projects to monitor grant performance
• Created data decks and presentations for the board that evaluated the impact of organizational change initiatives
Harvard University
Research
Qualitative Researcher
8/2014 - 5/2020
• Designed and executed an ethnography that analyzed civic participation in 6 marginalized communities in São Paulo
• Identified areas where community-based initiatives are implemented due to a lack of governmental support which highlighted structural inequalities at the policy-level
• Collaborated with participants of my research to produce a short documentary while conducting fieldwork in Brazil to improve visibility of social issues to an international audience
• Identified areas where community-based initiatives are implemented due to a lack of governmental support which highlighted structural inequalities at the policy-level
• Collaborated with participants of my research to produce a short documentary while conducting fieldwork in Brazil to improve visibility of social issues to an international audience