• Core Responsibilities: Manage full-cycle innovation programs with multi-million dollar budgets; Consult C-Suite clients on strategic initiatives; Design & deliver presentations to executive audiences; Research & design new innovation thought leadership/frameworks; Collaborate with tech sales teams to optimize product marketing strategies
• Led the creation, curation, and presentation of 40+ Innovation and Growth Strategy projects, directly driving sales enablement in Artificial Intelligence (AI/GenAI), Tax/Audit, and Finance sectors.
• Pioneered a new innovation management program focused on stakeholder harmonization, design streamlining and process optimization, driving a 15% reduction in quarterly costs (measured by project budget reviews).
• Supervised numerous multi-disciplinary teams of 4+ direct reports in UX design strategy/execution, innovation lifecycle operations, and creative marketing.

• Core Responsibilities: Conduct user research & usability testing sessions; Translate user stories to technical specifications and work with development teams to realize designs; Design customer journey maps & product roadmaps; Develop participatory design/Innovation workshops
• Led the development and execution of client Innovation projects through Design Thinking workshops, Interaction Design, Service design, journey mapping, User Experience research, and Customer Experience strategy, resulting in a 5% increase in client account investment.
• Designed a cutting-edge digital relationship strategy inspired by natural human connection patterns for a Healthcare client digital platform, boosting user adoption by 3% (measured by tracking user sign-up & retention metrics).
• Managed numerous multi-disciplinary project teams of strategists, visual/graphic designers, and tech developers, through scoping, budgeting, research (qualitative & quantitative), and delivery activities

• Core Responsibilities: Manage and deliver SaaS projects (including development, integration, data migration, testing, change management); develop business cases and implementation roadmaps; Curate and deliver design thinking experiences to augment technology sales; Create and implement change management strategies for tech adoption
• Designed and facilitated 30+ Innovation Strategy co-creation sessions, generating new business opportunities across Healthcare, Public Service, Retail, and Resources sectors.
• Overhauled customer experience analytics processes through co-design, uncovering key pain points and growth opportunities for enhanced performance.
• Created and launched an innovation incubator pilot for process optimization, team development, and rapid ideation, boosting account efficiency by 10% (measured through productivity analytics & member testimonials).

• Core Responsibilities: Convert business process requirements into User Interface capabilities; Test usability of production state designs
• Engineered back-end system audit to detect sublimit issues and identify adverse interactions with documented specifications, ensuring system integrity and compliance.
• Drove UX/UI enhancements and strengthened front-end development for one of the largest nCino implementations, significantly improving user experience and system performance.
• Designed and optimized business process flows to enhance Salesforce CRM performance, driving operational efficiency and system effectiveness.