Developing disruptive business models within a large, well-established mail and shipping carrier, including on-demand delivery, open innovation and immersive technologies like augmented reality.

Developed an innovative strategy to address structural inefficiencies of disaggregation and fragmentation in the adventure travel industry. Led the implementation of this model to expand the company through a combination of organic growth and an accretive acquisition. Currently implementing a framework for post-merger integration, including pooling of resources for business development and operational optimization.

Led a global multi-tiered membership program that provides access on demand to business lounges and offices in 1,100 centers in 85 countries. Product ownership included ownership of the P&L, and development and execution of the product portfolio strategy.

Managed the development of a market offering including the deployment of a customer experience assessment tool developed jointly with MIT's Sloan School of Management. Developed frameworks and methodologies for clients to increase the effectiveness of their marketing. Formalized a segment of the firm's delivery methodology that ensured deliverables from various projects could be harvested for future engagements. Helped generate US$1M+ in new business. Led multiple teams of up to 15 consultants,