/ Programs Status Reporting that included Inventory of Small, Medium, Large size Projects list for various MHUSA pillars & workstreams, RACI Matrix, RAID [Risk, Actions, Issues, Decisions] Logs, Project Timelines / Gantt Chart, Communication Plan, Internal & External Dependencies.
• Managed Data Warehouse, Data Lake plans across all product areas. Drove design, building, and launching of new data models & data
pipelines in Production. Worked with Data Engineers in preparing data and building data pipelines for Big Data Use Cases. Managed team of Data Engineers, Data Integration & ETL Consultants, Database Administrators, Boomi Engineers, Data Visualization experts.
• Built Enhanced Forecast Accuracy model, Financial Planning Analysis use case model by leveraging P&L Cube with best-in-class data modernization strategies and Supply Chain Management transformation techniques, resulting from a 3-day turnaround to overnight insights generation by centralizing the data, organizational str

• Worked with Senior Leadership, Department Leads and OMB [Office of Management & Budget] to efficiently manage the budget and resources allocated, ranging above $20.2 Million in expenses for HRA's DHS-DSS Program / Portfolio's Strategic Roadmap. Additionally involved in managing team size of 25-30 resources and program timelines spanning across for over 3 years.
• Managed the Discovery Phase and complete SDLC [System Development Lifecycle] for Portfolio of projects that included system integration, system modernization, customization and enhancements to the Case Creation & Case Management platform with periodic rollouts for DHS Staff & Clients.
• Created / Documented and Maintained Request for Proposal [RFP] as per directions from PMO including entire RFP schedule, business requirements, vendor selection process and organizations SDLC process. Reviewed and updated RFP after input from business stakeholders before RFP is published and shared with broader group of key stakeholders.
•

• Analyzed, thoroughly understood, verified business requirements / product issues from the IT PMO & Lab team members to make sure that Program Objectives, Purpose, Scope of the projects are agreed upon and documented within newly created JIRA items, in order to make progress towards ramping-up the project by sizing and estimating the entire effort, allocating proper resources [by engaging System Analyst, Tech Leads, Developers, etc.], budgeting and pushing / cruising the entire project towards in-flight mode.
• Modernized IT infrastructure systems, leading to a 35% increase in operational efficiency across the Vanguard Retail business unit.
• Oversaw the migration of legacy systems to modern platforms, achieving a 45% increase in processing speeds, boosting overall system performance. Involved in strategic level system modernization & system upgrades, data modernization programs and key initiatives.
• Researched, deployed new releases and enhancements into the ServiceNow live envir

& timelines using Excelsheet & MS Project Plan; on phased approach for the ECS Programs & Portfolio aligning with various individual Business Units. Engaged in identification of risks, building contingency plans and allocation of available resources.
• Orchestrated the successful execution of data modernization projects, ensuring they are delivered on time, within budget, and to the desired quality standards.
• Planned, organized and led Discovery Phase sessions with goal of creating a product vision for the Customer experience. Created an
approach for conducting visioning sessions, prepared all session material, planned workshops and facilitated discovery sessions.
• Interacted with stakeholders, facilitated multiple fusion sessions and delivered end results of work that provide necessary requirements to delivery team which thereby built & supported technology solutions. Leveraged Splunk GUI functionalities and features to generate compelling insights in form on BI dashboards, dat

• Led & implemented IoT [Internet Of Things] products & ReSale solutions, M2M [Machine to Machine] portfolio by utilizing the core
capabilities within MCS [Mobile Content Solutions] application suite module in order to web merchandise the non-tangible [like Licenses and Professional Services components within a cart] Items / SKUs through frontend Omni-channels.
• Authored, owned, managed and maintained 1Pagers & Design Approach Document [DAD] to give brief overview of products & services to be created and maintained in MCS / SCM portal. Facilitated meeting sessions with Product Managers, Product Owners, Architects, Analyst to hash out IoT [Internet of Things] Vendor flows, Order Fulfillment Flows & Order Processing Flows using Visio.
• Reviewed Service Creation & Maintenance [SCM] API Integration Guide with Vendor Partner [for Order Fulfillment], determined timelines of project and any special requirements [Vendor System Onboarding, etc.], revised Business Requirements Documents.
L

• Created Product roadmaps, Feature backlogs, Product backlogs and product documentation including user stories, use cases, end-to-end user flows and system logic flows.
• Facilitated numerous Value Discovery sessions to outline high level functional requirements at feature / EPIC level; thereby seeking development and testing LOE [Level Of Efforts] / ROM [Rough Order of Estimates].
• Conducted copious ETL Requirement Elicitation sessions during the high-level requirements conceptualization meetings, also facilitated and drove many Requirement Gathering sessions in form of formal Joint Application Development [JAD] meetings.
• Worked with C-level [CIO, CTO, Chief Underwriting Office] executive leaders of Commercial & Personal Insurance segments and business stakeholders to define Systems Integration & Data Migration strategies and elicit system requirements.

• Created, Documented, Analyzed, Managed & Delivered User Stories, Features & Functionalities in form of Story Cards or Functional
Requirements [i.e. formal FRD] within IBM CCM & RM tools respectively. Updated tools with COS [Condition of Satisfaction] /
Acceptance Criteria, Story Title, Card, Conversation, Assumptions etc. by following standardized Agile SCRUM methodology.
• Used MS PowerPoint and Snipping Tool to create, design & develop scenario-based Wireframes, UI/UX Screen MockUps & Interactive Prototypes using tools like TechSmith SnagIT Editor and Axure; End to End User Flow [Browse & Navigation] for business users to drive, facilitate backlog grooming sessions. Leveraged MS Visio to create simulated prototypes for program planning.
• Performed requirements gathering & analysis by collaborating, examining, investigating & negotiating customer requirements with Business Directors, Product Development Managers. Led technical requirement analysis, drove system design & constru

• Worked on replacing the current MMIS Claims processing system for DHMH, with a web-based Service Oriented Solution consistent with MITA 2.0 guidelines that has online web capabilities for all Users including Providers & Recipients.
• Described and elaborated MMIS requirements by conducting and documenting formal JAD sessions with State DHMH system users and other State SMEs during MMIS Inception Phase. Conducted detail-oriented analysis on the current "AS-IS" Maryland MMIS
legacy system and driving iterative GAP analysis sessions for the same to propose the effective target "TO-BE" MMIS system.

• Led & delivered a unique reporting system solution to capture the KPI of operations, such as CRIT SIT values, comparison of heat
maps, behavioral patterns & bubble charts quadrants, historical records & grids, audit elements, trends & graphs, patient events and claim level adjustment summary for Med
● Reporting.
• Gathered business & functional requirements from client through JAD sessions, formal interviews, and surveys. Worked extensively with the users and with different levels of management to identify requirements, business events to develop functional specifications.
• Was responsible for identifying and documenting business rules and creating detailed Business Use Cases, Use Case models, Use Case
diagrams and Object-Oriented Analysis and Designs [OOAD] using UML [Unified Modeling Language].

• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders, thereby drafting the Technical Design Document [TDD] and System Specification Document [SSD].
• Responsible for preparing Business Requirement Document [BRD], Functional Requirement Document [FRD] and then translating into functional specifications and test plans.