Functional Skills
Artificial Intelligence
Project Management
Customer Relationship Management
Performance Management
Web Development
Agile Software Development
Risk Management
Strategic Sourcing
Business Intelligence
Operational Efficiency
Data Migration
Software Skills
Artificial Intelligence
MicroStrategy
Jira
ServiceNow
GitHub
Azure DevOps
AWS
OpenID
Smartsheet
SAP CRM
SAS
Salesforce
Google Analytics
Sector Experience
Business Services
Healthcare
Life Sciences & Pharma
Manufacturing
Technology
Languages
English
Mandarin
Notable Clients
Corning
CVS Health
Dell Technologies
Pfizer
Smith & Nephew
Experience
e-Brainstorm Technology
Management Consulting
CIO/COO/PMO Director/Global Program Manager/Sr. IT Project Manager
9/2010 - Present
Clients: e-Brainstorm Technology - Arlington, MA; Horizon Career - Waltham, MA; Smith & Nephew - Andover, MA; Aipso - Johnston, RI, CaseNet - Bedford, MA; Keurig DrPepper - Burlington, MA; Dell/EMC - Bedford, MA; PC Connection - Merrimack, NH; Philips Lifeline - Framingham, MA; Corning Inc - Corning, NY; CVS Caremark -
Woonsocket, RI; TJX - Framingham, MA; Philips Healthcare Systems - Andover, MA;
● • Delivered GAP Analysis, Proof of Concept, Demand Intake, Demand Management, RAID Log, RACI, Project Charters, weekly Project Status Report (PSR) and Change Requests (CR) based
upon the project requirements; Analyzed and negotiated Statement of Work (SOW); Estimated
project cost (ROM/BUG/BEG), Level of Efforts (LOE) and forecast; Set the baseline (schedule, cost and scope) of the project for the performance measure; Managed budgets, milestones, WBS Work Breakdown Structure, deadlines and resources; Developed analytical reports & dashboards;
• Implemented Prosci ADKAR & McKinsey 7-S mo
Woonsocket, RI; TJX - Framingham, MA; Philips Healthcare Systems - Andover, MA;
● • Delivered GAP Analysis, Proof of Concept, Demand Intake, Demand Management, RAID Log, RACI, Project Charters, weekly Project Status Report (PSR) and Change Requests (CR) based
upon the project requirements; Analyzed and negotiated Statement of Work (SOW); Estimated
project cost (ROM/BUG/BEG), Level of Efforts (LOE) and forecast; Set the baseline (schedule, cost and scope) of the project for the performance measure; Managed budgets, milestones, WBS Work Breakdown Structure, deadlines and resources; Developed analytical reports & dashboards;
• Implemented Prosci ADKAR & McKinsey 7-S mo
e-Brainstorm Technology, Inc.
Corporate Strategy & Development
CIO/COO/CMO/PMO Director
7/2004 - 7/2010
Clients: Pfizer-Memphis, TN, Bayer-Norwood, MA, Vertex-Boston, Parexel - Waltham, MA, Staples - Framingham, MA, Sprague Energy - Portsmouth, NH, PlumChoice - Billerica, MA
● • Built & managed a full-service IT consulting company, increased revenue to 5 millions; directed entire IT operation and Sales & Marketing teams including lead generation, prospecting, sales
presentation, writing proposals, SOW & SLA negotiations, closing sales and post-sales account
management; Managed the clients' expectations and developed sourcing & pricing strategies; Maximized profitability & operational efficiencies with minimum time & resources.
• Executed hiring, firing, allocations & evaluations; provided training & performance review; developed performance improvement plan and corrective action plan; collaborated with cross functional teams to maximize the company performance and optimize the business process with EVMS
● Led executive whiteboard/strategy sessions in sales, marketing, POC and PMO.
● • Built & managed a full-service IT consulting company, increased revenue to 5 millions; directed entire IT operation and Sales & Marketing teams including lead generation, prospecting, sales
presentation, writing proposals, SOW & SLA negotiations, closing sales and post-sales account
management; Managed the clients' expectations and developed sourcing & pricing strategies; Maximized profitability & operational efficiencies with minimum time & resources.
• Executed hiring, firing, allocations & evaluations; provided training & performance review; developed performance improvement plan and corrective action plan; collaborated with cross functional teams to maximize the company performance and optimize the business process with EVMS
● Led executive whiteboard/strategy sessions in sales, marketing, POC and PMO.