Work with Small to Mid-size organizations in collaboration on strategy, product development, supply chain operations, contract negotiations & due diligence insight.

Spearheaded the Global customer service & consumer affairs organization to build a culture of service excellence. Executed a $5MM Expense budget.
Inspired 65+ professionals in the US, Brazil and Europe handling more than 13,000+ phone calls and 1,000+ emails monthly. Implemented KPIs and a customer service awards program.

Led a team of 35 - in US & $3MM budget for twelve customer service representatives, four sales administrators and five outside sales, plus a team in Europe.
Mentored and trained customer service staff, drove P&L for major retail accounts, upgraded operations, cut costs and streamlined workflow. Integrated the use of Salesforce.com to track leads and collaborated with sales on competitive analyses.

Developed and managed a sourcing and planning team of 25 individuals to support the sales and marketing groups. Engineered the establishment of the Hong Kong and Shanghai offices. Negotiated $30 million in contracts with 17 international suppliers.
Achieved a $970,000 in one-year savings obtained by working with a 21-member team on supplier negotiations, cost controls and project oversight.