• Led cross-functional team in defining go-to-market strategy to launch new dietary supplement in US market. Included data-driven market segmentation, customer profiles, market sizing, product concepts and branding.
• Responsible for team of change management consultants implementing ERP technology for global pharma company. Maximized adoption and usage of new system, processes, and roles, while minimizing resistance.
• Led internal team in transforming business model from life science staffing to management consulting. Established new services strategy, business development and sales processes, and marketing content.
• Coached team members on strategy, process improvement, project management, change management, and business development methods.
• Established partnership and business referral strategy. Built $3 million new business pipeline. Generated over $1.5 million in new revenue.

• Led cross-functional team in enterprise-wide technology transformation effort to resolve customer experience issues for Fortune 10 wholesale drug distributor. Established governance structure, rapidly remediated critical process issues, and improved customer experience. Success resulted in $2million account expansion.
• Transformed remote collaboration and team performance for cell and gene therapy company during COVID-19 pandemic. Led strategy, execution, and adoption/integration of new tools and processes.
• Established strategy and led cross-functional team in initiative to improve talent selection for national home health company. Resulted in 16% increase in hiring better qualified candidates.
• Led assessment and strategy to transform operating model of $20 million multidisciplinary academic health system center. Strategy optimized governance structure, processes, and resources for scale.
• Partnered with senior leadership to execute strategic initiatives and realize $85 mil

• Led transformation of business model from online executive networking platform to innovative video content & distribution company.
• Established referral business channels. Generated 100% increase in total sales and 200+% increase in revenue per client.
• Responsible for office operations, P&L, and 10+ team of producers, shooters, editors, and analysts.

• Led Managed Care Marketing programming that engaged the oncology community and strengthened client position as industry leader.
• Responsible for program strategy, content, team, client satisfaction, and realization of project objectives on-time and on-budget.
• Established and managed relationships with clients, vendors, contractors, and internal team in the development and delivery of programs.
• Streamlined processes, increasing efficiency across marketing programs, improving resource capacity 20%, and overall program profitability.

• Led customer experience (CX) initiative for vaccines division of global pharmaceutical company. Facilitated interactive customer-immersion sessions to generate innovative solutions to improve CX.
• Stress-tested strategic initiatives for leading pediatric hospital. Identified areas to reduce risk and improve outcomes. Established governance structure to monitor and manage long-term initiatives.
• Analyzed trends in vaccine, oncology, and pharmaceutical industries. Established playbook to guide brand managers in strategy planning.

Administrative support for internal medicine residency office. Included management of residents and training program operations.

Aided in providing care to patients in inner-city emergency room.