• Partner with clients to understand business goals, identify challenges, and advise on product and service strategy and improvements.
• Recent projects include: developed product improvement recommendations for a Fortune 500 company using competitive landscape analysis, market feedback, and sales recommendations; detailed product innovation strategy for global medical device company using customer feedback and needs.

• Drove strategy, roadmap, and feature definition of digital rewards products on web/native mobile platforms and available to >20MM members.
• Transformed analog gym check-in program to a digital product, resulting in a 33% increase in rewards paid and 45% decrease of support issues.
• Developed device-enabled program that allowed members to track step goals. Program resulted in over 800MM collective member steps in the first month and trended towards 30% goal completions in the 1st quarter.

• Partnered with product and engineering to develop configuration tools for a rewards rules engine web service that serves as the “pay/don’t pay” decision point >$1 billion in incentives.
• Drove a 17 workstreams, cross-functional program that transitioned the end-to-end product onboarding and implementation workflow to Rally, resulting in 40% improved efficiency.
• Led team of 15 implementation managers in client requirements gathering, configuration, testing and launch of >300 clients.

• Supported the launch of three immunoassay products in the US market by implementing product marketing plans. Activities included market analysis, competitive assessments, pricing strategies, and product positioning.
• Launched a graduated curriculum training program that effectively educated the sales team on product features, benefits, and values, enabling harmonization in sales strategies.

• Supported the implementation and maintenance of an Enterprise Risk Management (ERM) program a Department of Health and Human Services Agency. Managed program workstreams totaling 40% of $1M revenue, annually.
• Supported the implementation of a Governance, Risk, and Compliance system application to standardize the ERM process at the Agency. Managed implementation life cycle activities, including vendor analysis, user training, application configuration and testing, and launch.

• Led full lifecycle internal control assessments across several industries. Developed audit plans, analyzed risks, led interviews with key stakeholders, documented current state processes, assessed process design/operation, developed improvement plans, and briefed management.