Functional Skills

Business Unit Strategy
Change Management / Org Design
Business Planning
M&A Support
Market Research
Process Design / Re-engineering
Manufacturing Improvements
Operational Efficiency
Data Visualization / Reports

Software Skills

Airtable
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Office
Microsoft Visio

Sector Experience

Business Services
Healthcare
Manufacturing

Languages

English

Experience

Virtual, Inc. Operations
Executive VP Operations
1/2018 - 1/2020
After merger with Wakefield, MA-based Virtual Inc., and Reston, VA-based Drohan Management Group became EVP of Operations with responsibility for former PCS functions as well as client Marketing and Events groups. Led implementation of the VRS enterprise-wide.
Professional Credential Services Corporate Strategy & Development
CEO
3/2017 - 1/2020
Managed $8MM enterprise with operations in 12 states and Puerto Rico.
• Reduced costs over $500k annually through process improvements and executive oversight.
• Implemented the self-designed “Visionary Results System” management methodology which drives enterprise planning and personal accountability.
• Improved morale as one employee said “110%.”
New Salem Consulting Management Consulting
Business Process Improvement Consultant
1/2008 - 3/2017
Consulting company focused on helping organizations maximize productivity and quality through business process analysis and improvement.
Coventry Healthcare Operations
Director of Operations
1/2004 - 12/2007
Director of Operations at a healthcare company.. Managed bill review and credentialing programs. Expert in workers' compensation fee schedules and PPO contracts.