Freelance copywriter, content writer, editor, and writing coach with expertise in website writing, blog writing, email newsletters, nurture sequences, launch strategy, and persuasive sales copy. Writing samples are available upon request. Key client work:
• Training small and mid-sized businesses in writing for today's business environment — writing challenging things, blog writing, LinkedIn profile writing, and personal branding
• Website copywriting, content writing, and strategy
• Coaching junior copywriters and communications consultants on communication strategy, persuasive writing techniques, and writing for impact

Hired to provide communication strategy and change management expertise to Slalom Chicago's clients.
Key Contributions:
• Developed and executed an internal communications strategy for 22 sites and hospitals, preparing 35,000+ associates for a drastic change to a new intranet
• Managed the internal communications, training, and sponsorship for a Customer Relationship Management (CRM) system for a Fortune 500 management consulting company
• Created and executed internal communication plans and strategies for a 15,000+ employee workplace
• Copywriting for C-Suite Executive Communications in an approachable, fresh voice
• Managing all communications for the Business Advisory Services practice area, which involved writing employee newsletters that employees look forward to reading
Jacqueline Fisch — Communications Consulting

Hired in 2012 to manage a $3M annual project with the Centers for Medicare & Medicaid Services (CMS) to provide technical expertise to federally funded, start-up health plans (CO-OPs). This program was included as part of the Affordable Care Act (ACA) to help nonprofit health insurance issuers offer competitive plans. Originally hired in 2004 for detailed claims analysis, process design, and project management (departed in 2009).
Key Contributions:
Successfully managed the Project Management Office for the development and implementation of multiple functions related to CO-OP plans; including facilitating technical assistance content, and tracking for 23 health plans
Helped secure project renewal adding another $2.7M in revenue for 2013
Summarized ACA language with clarity and brevity that people could understand
Successfully managed specialized technical assistance for all 23 CO-OPs to obtain state licensure and become Qualified Health Plans, required in order to sell insurance on the

Hired to prepare crisis communications for BlackBerry global carrier partners.
● Key Contributions:
• Translated technical language from BlackBerry systems engineers into crisis communications for global partners in less than an hour to satisfy major carriers' Service Level Agreements
• Took complicated networking language activities and developed step-by-step instructions for global audiences in plain English
• Wrote press releases, intranet content, and newsletters for a global audience
• Developed quality control processes, guidelines, and checklists, and created crisis communication templates; effectively reducing crisis communication turnaround time by up to half a day
• Led projects, including the creation, gathering, and documenting of project requirements, like a critical communications project notifying internal and external stakeholders of changes to service-impacting network notifications